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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not such a great time. Checking in was hard. This was my 3rd time at this hotel and there have been issues each time. This time when i woke up the next morning my shower only produced lukewarm water.
Business response:
Thank you for being loyal to our brand. We are very sorry for the issues you had during your stay and truly regret the inconvenience it caused. We have made a note of your feedback and have shared it with the concerned team so that we can improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I hate those cheap bed pillows. Tortuous! Can’t get a good night’s sleep with terrible bed pillows.
Business response:
Monique, thank you for being our guest. We are sorry for the discomfort you experienced from the bedding which impacted your stay with us. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Rude staff who assume you're trying to take advantage of them. I asked for an early check-in, I was told that would not be possible and there were no rooms. When she said it would be a $25 fee to check-in early anyway, and I advised I was willing to pay it, a room magically appeared. The staff was rude and went into the next room to complain to a manager where I could clearly hear the conversation. Very frustrating.
Business response:
Thank you for letting us know about your stay. We are extremely concerned to read your comments and apologize that our associate was rude to you. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will consider a second visit. Sincerely, Hotel Management
This place is falling apart. I killed a roach over my bed. Very noisy. At night you can see the outline of the whole door. The last night I was woke up in the middle of the night with banging metal against metal. for at least an hour! I think my neighbors plumbing broke. I looked out the window to see at least 6 or seven guys walking back to the trucks. Lots of talking in the hallway. I was beside the elevator also and heard the elevator bell constantly. The vending only too cash and no ice machine. The cleaning crew started... read more
Business response:
Neils, thank you for your recent stay with us and for the candid review. We want every guest who stays with us to have a positive experience, and based on your comments, we obviously did not succeed in our goals. Although your experience is not typical of the service we provide, we clearly have room to improve. We apologize for disappointing you and hope you will consider giving us the opportunity to make it up to you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Hot LANTA! Air in the room was hot. I called and reported it SEVERAL times and no one came to fix the problem. I spent the entire weekend in the room HOT and sweaty after i called about it.
Business response:
Darrell, we sincerely apologize for the maintenance issue and that our associates didn't assist you to solve this problem. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. The HVAC unit of your room is being inspected and rectified by our maintenance team. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
No front desk service Lobby closed upon arrival. Given key to already occupied room. Very minimal breakfast items available at 7am. Room key card malfunctioned next morning to get car keys to buy breakfast elsewhere. No room set is to empty garbage.
Business response:
Deborah, thank you for your feedback. We are sorry for the negligence of our staff and for the inconvenience it caused. We are reviewing this with our concerned teams to make sure we are consistent with our service delivery. Also, your comments with regards to our grab-and-go breakfast will be shared with our Brand Leaders to improve our future guests’ experiences. We hope you will give us another chance to impress you on your next trip. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.