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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floor was sticky and had roaches in the room. Had bad smell all over the property
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Rude staff and subpar rooms Paid for a room with a King, when we arrived they told us they didn’t have our room. Clerk would not explain until we signed and paid for a room he just said they didn’t have. When asked for clarification, clerk advised, “If you want me to keep being nice”. We ended up with no King, just two doubles. Rooms were dirty with bugs. Highly unsatisfied with entire experience.
Business response:
Michael, we sincerely apologize for the reservation issue you encountered at the time of check-in and the poor service you received from our associates at the front desk. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
When l entered the property, l smelled roac spray. Never brough
Business response:
We sincerely apologize for not meeting your expectations for a perfect stay. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Ashley, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worse place I have ever stayed. Horrible experience came at 8 system was down couldn't check in until 11. Gave us the wrong room which made check in midnight never ever will i sat there again. No dishes not even a.coffee pot.
Business response:
Please accept our sincerest apologies for the service issue you encountered from our front desk associates and regret you were unaware of our hotel policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Do not stay here. Would not take my cash offered no other solutions to the problem. The person at the desk was snooty and rude. I ended up finding a different place that would take my cash.
Business response:
Ajay, thank you for choosing our hotel. We are sorry you were unhappy with the hotel policy and that one of our associates was rude to you. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.