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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I PAID in advanced for a room - had a confirmation number. Showed up to the hotel and was told "We have no rooms" and basically was told to figure it out myself. In years past I've only had something like this happen 1 other time, in that case, the hotel made arrangements for me at another hotel. This is totally unacceptable and I will NEVER stay at any "Extended Stay America" hotel.
Business response:
Thank you for your valuable feedback about our hotel, as it enables us to pinpoint areas for improvement and better enhance our services. We apologize for the unsatisfactory service you received from our front desk team. Your comments have been shared with our front office manager. We hope you will give us another chance to prove ourselves and show you that we take great pride in providing wonderful service. We look forward to welcoming you back soon! Sincerely, Hotel Management
Checkout was unbearable, the elevator was inoperable and I was on the 3rd floor.
Business response:
Thank you for choosing to stay with us recently and for taking the time to give us your feedback. We apologize that the elevator was not functioning properly while you were here. We have an ongoing maintenance schedule to stay on top of equipment issues so we regret that this occurred during your stay. We have corrected the problem so that none of our guests are inconvenienced going forward. Thank you again for your valuable feedback. We hope to see you again soon. Sincerely, Hotel Management
Person at front desk saw me walk in and ignored me until I finally said where do I check in? She acted put
Business response:
Thank you for your feedback. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Moving to Atlanta so we needed a hotel for a night. Checked in late with three kids. Went into the room to find other people in the room. They had no other rooms. Never again.
Business response:
Thank you for the review of your stay. We are sorry for the unfortunate situation you experienced and for not accommodating you this time. We also regret the inconvenience it may have caused. Thank you again, and we hope to provide you and your family with a better experience on your next stay. Sincerely, Hotel Management
Well first when we got to the hotel we had to wait , then she came checked us in , went up to first room , couple channels wasn’t working so we thought the tv was messed up so she just moved us to another room , got stuff settled in went ate next store came back laid in bed start itching like crazy asked my husband to scratch me back said there was all kinds of bumps on it took pictures and looked up said it was bed bugs , immediately went down to tell the lady and she moved us to another room. In all the rooms had trouble w... read more
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
I reserved a king suite with handicap. When I arrived they didn't have a king suite with handicap, I was given a deluxe for the same pay. The hotel refused to lower my nightly rate. I will never go to extend stay again
Business response:
Dear Guest, thank you for choosing our hotel for your travel needs. Please accept our apologies that the room type you requested was not available upon your arrival and for the frustrations this caused you. Your satisfaction and comfort are important to us and we would be happy to take a closer look at your reservation details. Since your review is anonymous, We would appreciate additional information to identify the room you occupied so we may properly investigate and follow up with you. Thank you for being our guest and we... read more
Staff was nice but nonsmoking room had smoke detector disabled and ashes on the nightstand. Hair from shaving around bathroom sink not cleaned, hair in tub, surfaces not wiped down and dirty sheet with stains in the fold away bed. Didn’t check in until 11:47pm so there was no reason the room wasn’t cleaned properly. Some sort of body fluid (appeared to be dried blood) on bathroom door and closet area near the bathroom.
Business response:
Thank you for taking time to share your review. We apologize for the cleanliness and maintenance issues in your suite.We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a suite in an out-of-order status as necessary when it does not meet our standards. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We apologize you did not have a better experience during your stay,and we are sure your next vi... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,650 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.