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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's a very old property and run down. The faucets barely work, the rooms smell of mold, there are cracks and holes in the walls and ceilings, the exhaust fan in the bathroom didn't work and it's just in a huge need of an update. The wifi is horrible and the television has few channels and doesn't even come in HD.
Business response:
Jeff, thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately ensuring that our future guests never encounter a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Jerimy, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Durante 3 noches que estuve en el establecimiento no hicieron arreglos de habitación , no cambiaron toallas , no pusieron jabón y champú !!! No tienen ni agua ni hielo !!! Y en el desayuno que dice que tienen incluido solo dan café y panque no deben mentir a sus clientes !!! Aparte de no tener una persona en la recepción durante la noche (mi llave no funciono y tuve que esperar 2 horas que alguien llegará y ayudará con eso )!!!! Pésimo el servicio
Business response:
We apologize for the issues you had with regard to the key card and the service issue. Also, we are sorry for not explaining our housekeeping policy to you. Your feedback for the key card and the poor service is discussed with the concerned team in an effort to provide improved future guests experiences going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to earn your highest marks in the near future. Sincere... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible Front Desk Staff I understand that you get what you pay for at places like this but the front desk experience at this place was was extremely frustrating. They would not give me a receipt when I checked out at 6:30 AM. The guy at the desk, David I believe, claimed he didn't have access to the system so I couldn't get a receipt yet he checked me in previous stays after hours. He told me I would have to wait until 7 AM to get a receipt, which I need for business expense reports. His overall demeanor was very rude and ... read more
Business response:
Chad, thanks for being our guest. We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Please give us another chance to make it up to you on your next visit ... read more
I called earlier to confirm a very late check in. When I showed up I was treated very rudely. We ran out of hot water. Had to kill a roach in the bathroom. Weren’t given enough towels or bedding for the extra person we paid for in the room. Only decent person was the cleaning lady who tried to help us warm up some water.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Totally ripped off, terrible smell This hotel is a no frills hotel in a pretty good location, and the rooms have a stove, fridge and microwave. They do not provide daily housekeeping services, but the front desk staff was very good about getting what I needed. Because I just happen to be there visiting relatives in Apharetta at the same time as the superbowl in atlanta, the room fee was over TRIPLE the normal fee. Despite paying the way overinflated fee, absolutely no additional consideration was given for the stay. The room... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Room walls werr not sound proof. Heard noises AC unti in adjacent room. Guests in room above us and watter flushes in adjacent rooms.
Business response:
Thank you for the specific feedback about your stay. We apologize you were disturbed by noise from nearby guests. Please know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have been happy to try and fix the issue or move you to another suite. We hope you will return as we would love to provide you with a better experience Sincerely, Hotel Management
We showed up and as I enter the room I see that it looks like someone’s living in there. It took them an hour to get it cleaned leaving us in the lobby after 7 hours of traveling No one cleaned the room the next day
Business response:
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for ... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.