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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very rude staff and the pool was closed over all very bsd experience would want my money back
Business response:
Thank you for sharing your feedback. We apologize our hotel did not have a pool you were expecting, and we will take this opportunity to ensure our website is clear and our staff offers clear communications about our offerings. Also, it was obvious that we fell short in providing the hospitality you deserve. Please accept our apologies for the inconvenience that this caused you. We have shared your review with our entire team so that we can learn from our shortcomings. We hope we will have the opportunity to welcome you back... read more
The lobby smelled of sewer. The corridors throughout to the 3rd floor had not been vacuumed in quite a while, full of food scraps and litter. The room had no coffee or even a coffee pot and the desk could supply a coffee pot and coffee if you went to get it but no cream or sugar. The tv was only analog. Couldn’t wait to leave. The only hotel available at the time
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our dishware policy. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our ... read more
Floor was sticky and had roaches in the room. Had bad smell all over the property
Business response:
We apologize for the odor and cleanliness issues which left you with a less than favorable impression of our hotel. Your experience is noted and has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Rude staff and subpar rooms Paid for a room with a King, when we arrived they told us they didn’t have our room. Clerk would not explain until we signed and paid for a room he just said they didn’t have. When asked for clarification, clerk advised, “If you want me to keep being nice”. We ended up with no King, just two doubles. Rooms were dirty with bugs. Highly unsatisfied with entire experience.
Business response:
Michael, we sincerely apologize for the reservation issue you encountered at the time of check-in and the poor service you received from our associates at the front desk. Your feedback highlights the areas we need to improve our game at, so it’s been discussed with the teams involved to ensure we deliver much better experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
When l entered the property, l smelled roac spray. Never brough
Business response:
We sincerely apologize for not meeting your expectations for a perfect stay. Your feedback concerning the odor issue is discussed with the appropriate team to do a deep cleaning of your room. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,650 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.