Extended Stay America - Atlanta - Alpharetta - Northpoint - West

Monique 

on Expedia

6 years ago

I hate those cheap bed pillows. Tortuous! Can’t get a good night’s sleep with terrible bed pillows. 

Anonymous 

on Expedia

6 years ago

Rude staff who assume you're trying to take advantage of them. I asked for an early check-in, I was told that would not be possible and there were no rooms. When she said it would be a $25 fee to check-in early anyway, and I advised I was willing to pay it, a room magically appeared. The staff was rude and went into the next room to complain to a manager where I could clearly hear the conversation. Very frustrating. 

Neils 

on Expedia

6 years ago

This place is falling apart. I killed a roach over my bed. Very noisy. At night you can see the outline of the whole door. The last night I was woke up in the middle of the night with banging metal against metal. for at least an hour! I think my neighbors plumbing broke. I looked out the window to see at least 6 or seven guys walking back to the trucks. Lots of talking in the hallway. I was beside the elevator also and heard the elevator bell constantly. The vending only too cash and no ice machine. The cleaning crew started... read more

Darrell 

on Expedia

6 years ago

Hot LANTA! Air in the room was hot. I called and reported it SEVERAL times and no one came to fix the problem. I spent the entire weekend in the room HOT and sweaty after i called about it. 

DEBORAH 

on Expedia

6 years ago

No front desk service Lobby closed upon arrival. Given key to already occupied room. Very minimal breakfast items available at 7am. Room key card malfunctioned next morning to get car keys to buy breakfast elsewhere. No room set is to empty garbage. 

Anonymous 

on Expedia

7 years ago

I booked a two room suite. Arrived and it was a one room with 2 double beds. Learned that this location did not have 2 room suites. Hotel was booked so couldn’t get an extra suite. Website said continental breakfast. Nope. Coffee and granola bars only. Hallways smelled like terrible fish. Room was so humid and could not get cool. Staff were pleasant and helpful but often the lobby desk is unmanned with sign to call someone if helpnis needed. I called twice and waited 20 minutesfor assistance before I gave up. I will not go b... read more