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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lousy service and dirty room The room was filthy and didn’t have a towel in the bathroom. We had to go downstairs and request a towel just like a motel. The manager and general manager didn’t even bother calling and a making things right. The morning staff were very rude a athe reception desk. I asked for a cart to get my luggage’s the were like “we don’t know where they are”. Overall very lousy place to stay. I will never go back there and will never recommend to anyone.
Business response:
Toumani, thank you for your review. We apologize for the cleanliness and service issues you encountered during your stay. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to be more diligent with our efforts moving forward. We have also shared your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerel... read more
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Avoid this hotel. Not a good experience.The person at the front desk was full of attitude as if it was a mistake that I did by using a third party to book the hotel. On entering the room there were no kitchen utensils . Other Extended Stays always have them. I had to go get them myself from the front desk again. The rooms were small. The complimentary breakfast was a joke. There were a few muffins that's all and that too you had to ask for at the front desk.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
Room was not cleaned off the trash from previous occupant , when we checked in
Business response:
Geeta, we are sorry for the cleanliness issue you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It has bugs, microwave was broken, all you hear at night is a loud pop from the fridge.
Business response:
Shawna, thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Dont. My room smelled like the dumpster behind an indian restaurant. The breakfast was a few granola bars and instant oatmeal cups. The shower had low pressure, and the pillows were filled with - what i have to believe is - shredded paper from Enron.
Business response:
Thank you for your review. We apologize for the odor and maintenance issues you encountered in your room. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to make sure future guests do not encounter the same problems. We’re also sorry for not meeting your expectations with our grab-and-go breakfast. Please be assured that we will share your feedback with our Brand Leaders so that they can use it while implementing our future breakfast offerings. We hope you w... read more
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,573 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.