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Extended Stay America - Atlanta - Alpharetta - Northpoint - West
- Hotels
- Alpharetta, GA
About this business
Location details
3329 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Ashley, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Worse place I have ever stayed. Horrible experience came at 8 system was down couldn't check in until 11. Gave us the wrong room which made check in midnight never ever will i sat there again. No dishes not even a.coffee pot.
Business response:
Please accept our sincerest apologies for the service issue you encountered from our front desk associates and regret you were unaware of our hotel policy. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Do not stay here. Would not take my cash offered no other solutions to the problem. The person at the desk was snooty and rude. I ended up finding a different place that would take my cash.
Business response:
Ajay, thank you for choosing our hotel. We are sorry you were unhappy with the hotel policy and that one of our associates was rude to you. Appropriate action has been taken to ensure this is not repeated. We apologize for this unpleasant experience and hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It's a very old property and run down. The faucets barely work, the rooms smell of mold, there are cracks and holes in the walls and ceilings, the exhaust fan in the bathroom didn't work and it's just in a huge need of an update. The wifi is horrible and the television has few channels and doesn't even come in HD.
Business response:
Jeff, thank you for staying at our hotel. We are very sorry for the issues you experienced in your room and regret the inconvenience it caused. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately ensuring that our future guests never encounter a similar problem. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Jerimy, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Durante 3 noches que estuve en el establecimiento no hicieron arreglos de habitación , no cambiaron toallas , no pusieron jabón y champú !!! No tienen ni agua ni hielo !!! Y en el desayuno que dice que tienen incluido solo dan café y panque no deben mentir a sus clientes !!! Aparte de no tener una persona en la recepción durante la noche (mi llave no funciono y tuve que esperar 2 horas que alguien llegará y ayudará con eso )!!!! Pésimo el servicio
Business response:
We apologize for the issues you had with regard to the key card and the service issue. Also, we are sorry for not explaining our housekeeping policy to you. Your feedback for the key card and the poor service is discussed with the concerned team in an effort to provide improved future guests experiences going ahead. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to earn your highest marks in the near future. Sincere... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Terrible Front Desk Staff I understand that you get what you pay for at places like this but the front desk experience at this place was was extremely frustrating. They would not give me a receipt when I checked out at 6:30 AM. The guy at the desk, David I believe, claimed he didn't have access to the system so I couldn't get a receipt yet he checked me in previous stays after hours. He told me I would have to wait until 7 AM to get a receipt, which I need for business expense reports. His overall demeanor was very rude and ... read more
Business response:
Chad, thanks for being our guest. We would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Regarding your concern about the receipt we would like to mention that while making the reservation through the third party website, a guest usually gets the receipt at the same point of time. If we could be of any further assistance, we would be happy to be of service. Please give us another chance to make it up to you on your next visit ... read more
I called earlier to confirm a very late check in. When I showed up I was treated very rudely. We ran out of hot water. Had to kill a roach in the bathroom. Weren’t given enough towels or bedding for the extra person we paid for in the room. Only decent person was the cleaning lady who tried to help us warm up some water.
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Alpharetta - Northpoint - West
How is Extended Stay America - Atlanta - Alpharetta - Northpoint - West rated?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West has a 3.3 star rating with 1,650 reviews.
When is Extended Stay America - Atlanta - Alpharetta - Northpoint - West open?
Extended Stay America - Atlanta - Alpharetta - Northpoint - West is open now. It will close tomorrow at 12:00 a.m.