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Extended Stay America - Atlanta - Gwinnett Place
- Hotels
- Duluth, GA
About this business
Location details
3390 Venture Pkwy. NW, Duluth, GA, 30096, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
SORRY. WILL NOT EVER STAY HERE AGAIN. PERIOD. IT SMELLED, WASN’T CLEANED AND THE BEDS WERE THE WORST!!!!
Business response:
We sincerely apologize for the cleanliness issues you experienced while staying with us. Our goal is to provide clean and comfortable accommodations to each and every guest and we are disappointed that we fell short during your stay. We value your feedback and will work diligently to make sure we are more consistent in our delivery. We hope you consider staying with us again; we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
The staff nice but one staff can't handle everything. The hotel is terrible, i got 2 rooms booked, but once of the two rooms there's some body already live in the property. They switched to difference room in different level then one room clean but the TV broken the light didn't work, the second room is uncleaned and smell so bad. I have complaint them again they swap out the room unclean to the room next to my room where are worst then other room all of them are un cleaned. Total i have 5 room change in three hours 4 room a... read more
Business response:
Please accept our sincerest apologies for the issues you encountered in all of your rooms and regret the disappointing stay you had with us. We have taken note of your feedback and have shared it with the appropriate team so that we can improve our service and facilities going forward so that our future guests do not experience a similar issue. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
Go somewhere else. Started off with them giving two of our rooms away. Then one of the others three wasn’t ready by check in time. Then going up to rooms we noticed one had bones on the bed and in the sheets. Another had a massive amount of hair on the beds. Two of them had terrible odors and one of those had moldy coffee in the microwave. The fifth room had stained carpet under the sink from a previous leak as well as the desk had a broken leg. The customer service was bad. We needed sheets and pillows for the pullout beds ... read more
Business response:
Heather, thank you for being our guest. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
It was horrible the room was to little the staff weren’t courtesy, I ask can they take the trash she says no the trash room is down the hall. They never change the sheets or clean the room . I was there for 4 nights it was horrible. In order to get clean towels you had to bring the use towels to the front desk. Horrible!!!!
Business response:
Thank you for your review. We're sorry for not meeting your expectations with the size of your room and the inconvenience you had due to our housekeeping policy. Even more distressing is the fact that you were met with anything other than friendly service in the process. Please know our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, we are always happy to provide fresh linens and whatever you need during your stay. We hope you will give us a chance to provide you with... read more
Long wait to get checked in, and I left and came back after an outing...the front door was locked however...staff was outside smoking
Business response:
Thank you for your review of your experience at our hotel. Your candor is appreciated, and we are sorry for the issues you encountered at our front desk. This is not typical of our service, so we apologize that we fell short. Your comments have been shared with our front desk team. We hope you will give us another opportunity to prove to you that we are committed to providing exceptional service to our guests. Sincerely, Hotel Management
Tub is too narrow and dangerous for Seniors. No ice available in room or on site. Room was ok Not quality we are used to.
Business response:
Thank you for evaluating your recent stay with us. We apologize your suite was not to your expectations, and we are working to address this. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Gwinnett Place
How is Extended Stay America - Atlanta - Gwinnett Place rated?
Extended Stay America - Atlanta - Gwinnett Place has a 3.4 star rating with 2,644 reviews.
When is Extended Stay America - Atlanta - Gwinnett Place open?
Extended Stay America - Atlanta - Gwinnett Place is open now. It will close tomorrow at 12:00 a.m.