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Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
- Hotels
- Atlanta, GA
About this business
Location details
2225 Interstate N. Pkwy. W., Atlanta, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we arrived we were told the hotel was sold out and they could not accommodate us.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Never again at any extended stay We were very uncomfortable with the stay. Although the front desk was kind and helpful with trykng to fix the issues, the hotel is very disturbing. The third floor smells like old dog pound I don't know if from mold or animals but the smell is very strong as soon as you come off elevator. The room we got, a suite, still had poop on toilet, beds seemed to be only remade not washed since there were CRUMBS in the bed and the ceiling fan in bathroom was loose or something and very load and racket... read more
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
Was run down looking and was a couple of people sitting outside side entrance rolling joints and room was old looking and bathroom fan did not work and tv remote worked hit or miss so I can’t recommend this place
Business response:
Thank you for taking the time to review your stay with us. We regret not meeting your expectations and apologize for the concerns outlined. We will share your comments with our maintenance team and make sure the problem is resolved. We also appreciate your feedback regarding the overall condition of our accommodations and will use your feedback as we plan for future upgrades. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Horrible 3 of my 4 rooms were canceled the day of the stay due to the hotel being "over booked". There wasnt another hotel with vacanies within a 10 mile radius die to the short cancel notice. Poor management of reservations.
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that we were unable to accommodate you this time. We apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Never again When we got to our room the hotel told us we did not have a room the hotel was overbooked and I have to get my refund from hotel.com and I can’t get you all on the phone
Business response:
Terance, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. If you made a reservation through a third-party, prepaid booking site, you must make financial inquiries through them. We recommend that you contact them directly for the resolution regarding your billing concerns. Please revisit us so we can make it up to you. Sincerely, Hote... read more
No rooms at the inn When I arrived the hotel was over booked and I was turned away without any offer to assist in finding a hotel. This morning the room charge is pending on my credit card.
Business response:
Heather, thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I had stayed a few years ago and was way better than this time. The property has been poorly kept up.
Business response:
Thank you for your review. We are disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything less than exceptional this time. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Me cobraron doble
Business response:
Thank you for your review. We are sorry for the issue you had and regret the inconvenience caused. For any unresolved financial queries feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
The front desk clerk was kind and professional. The rest was bad. It smelled awful and the windows were bolted closed. The bathroom was dirty. Just terrible. They refunded our money when we decided we didn’t want to stay there.
Business response:
Thank you for your stay and for taking the time to post your feedback. On behalf of our staff, we sincerely apologize for the housekeeping issues you experienced in your suite. We will discuss your comments with the appropriate team to ensure corrective actions are taken to improve our guest experience. On a slightly positive note, we are glad you liked one of our front office associates. We hope you will consider staying again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Mana... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy
How is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy rated?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy has a 3.2 star rating with 2,269 reviews.
When is Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy open?
Extended Stay America - Atlanta - Marietta - Interstate N. Pkwy is open now. It will close tomorrow at 12:00 a.m.