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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirtiest hotel I've ever stayed in Hotel lobby is dirty, elevators dirty and room is antiquated and worn out
Business response:
Your review for our hotel was recently brought to my attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear about the cleanliness of our property during your visit. I discussed your comments with the team, and we will make sure to clean and inspect our rooms to our company’s high standards. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next tim... read more
Very unhappy When I checked in, the lobby hasn't been vacuumed. The front desk lady acted as if she didn't want to be there. She was not sociable at all. The manager had to be found, wasn't ready available for the front desk lady. Front desk lady had to leave the area to find the manager. The hotel smelled stale. As if it had been locked up and the air condition just turned on. The hall ways had not been vacuumed. I will not recommend this hotel anyone.
Business response:
Thank you for your recent review of your stay. I sincerely apologize for the service and cleanliness issue you experienced during your stay. To uphold our company’s high standards, I will be coaching our staff on the importance of providing professional customer service as well as making sure our hotel is fresh and clean for all of our guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Filthy I understand that I paid a cheap price, but Id at least expect the room to be clean. Did not want to walk barefoot in the bathroom or on the carpet. There was filth everywhere. The tub did not drain I could see hair clogged in it, and they entire hotel had a nauseating smell. Breakfast was joke, yes, it was free, but everything was expired and the fruit was old. The only good thing was the coffee. The location was good and the so was the price, but other than that I wouldn't recommended staying here. Thankfully I only... read more
Smells like smoke and no air The hallways smelled like smoke. The room was very hot. Our 'air conditioner' could not keep it below 78. There were no soaps or shampoos or any other amenities. Very dissatisfied. Will not EVER go back or recommend.
Business response:
I appreciate you bringing your experience to our attention. I am sorry to hear about the smoke odors and maintenance issues you experienced. Please know that we provide additional toiletries upon request at the front desk. I apologize if we failed to communicate this to you. In response to your feedback, I am working with our housekeeping staff to better eliminate smoke odors as well as making sure rooms are thoroughly inspected before guest arrivals. I really appreciate you bringing this to our attention. We hope that you w... read more
Smokers retreat The hallways was filled with cigarette smoke smell from the time you hit the door until you reach your room.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that you experienced smoke odors during your stay. To prevent this from happening again, our staff is focusing on ways to better eliminate smoke odors moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience the next time you're in town.
Not terrible... but disappointing Checkin was ok. Staff was cordial. However, when got to the room, the pillow on the bed had a huge makeup smear and there was only one washcloth. (Normally you receive 2 per person). I took the pillow to the front desk - I was told 'the cleaner must have missed it'. *missed changing a pillowcase - ugh* I asked for 3 additional washcloths (2 people paid room). 'Sorry, we are out of washcloths. Would you like a kitchen cloth?' *ughh.. NO!!* I waited until morning to ask the next staff on shift... read more
Business response:
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you experienced housekeeping issues upon check-in. To prevent this from happening again, my team is going to focus on making sure rooms are properly cleaned and inspected. Thank you for sharing your experience with us. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
3 Hour Wait They made us wait 3 hours to get into our room!
Business response:
Thank you for your recent review of your stay. The check-in situation you described is unacceptable, and I sincerely apologize for your experience. Your comments were reviewed by the staff, and we will hire and train more staff to make sure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Worst stay... and almost paid 3 digits!!! -First room used/undone. -Second room. Next day when going to take shower, soap package was open and had hairs!! -Went to reception and didn't had soaps, only small facial ones. -Went back to room and tub was clogged. -Third room, had to mention to manager that I wanted the room on same floor so I could take shower and RUN!!!! -Bathroom door would not close on third room. -Aisles were dirty -Rooms had windows open, which made them smell like humidity. -Elevetator inspection permit ex... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please know that we are sincerely sorry for the cleanliness issues you experienced during your stay. Your comments were reviewed by the staff, and I will be meeting with our housekeeping staff to ensure all rooms are being cleaned to our company’s high standards. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Staff nice...Room Nasty The staff were helpful and nice. The room was not clean. The linens were not clean and the bed cover had a hole in it. It was not the best experience. Very nasty.
Business response:
Thank you for your recent review of our property. I sincerely apologize that you didn't enjoy your stay. To ensure that a situation like yours doesn't happen again, I will use your feedback as a training tool to coach our housekeeping staff. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.