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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Someone was smoking weed at the entrance which was a big turnoff for me. It took a few minutes for someone to come to the desk to help me. Room was dirty and the entire night there were kids screaming and running the hallways. I did not sleep well or feel safe.
Business response:
Dear Steve, Thank you for staying with us, and our apologies for the disappointing experience. While our primary focus is on exceptional experiences in all areas, we regret the issues you encountered with us. While we know no explanation for these issues can change what transpired, we are taking the necessary actions to prevent such problems from affecting future guests. We appreciate you bringing these concerns to our attention as we always want to know how we can improve our services and accommodation. Thank you again for ... read more
Trash was collected and left in the hallway for HOURS. Smelled horrible.
Business response:
Dear Shayla, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
So the staff were so wonderful and accommodating. They did the best they could based on resources available. That being said, the people who supply the hotel chain its things should do better. We couldnt even get a spare pillow. Because none were available. It would also be nice if coffee makers were in the rooms. Over all....would stay again if needed for how we did, which was just a place to rest during travels to a game
Business response:
Dear Sara, Thank you for choosing our hotel for your recent accommodation in Atlanta. We are pleased to learn that you loved the hospitable service you received from our team; however, we apologize for the concerns that kept you from having an outstanding stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope you will ... read more
Dirty
Business response:
Dear Melad, We apologize for the issues you experienced during your recent stay with us. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team and will follow up to determine how we can enhance our service to our guests. Thank you again for your candid feedback, and we hope you will allow us to redeem ourselves in the future.Sincerely,Hotel Management
This property is nasty!! It smells! They barely clean the hallways. No upkeep. The bathrooms are insanely disgusting!! I was shocked I stayed here but I was desperate. DO NOT STAY HERE!!!
Business response:
Dear Warde, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
Did not like anything. When I originally showed up I found out that the hotel, canceled my room and gave it to someone else with no notifications. Then proceeds to tell me to leave when I had a reservation books since July. The hotel also made me pay the same price as a 2 bed room and not a 1 bed room when they downgraded us for no reason.
Business response:
Dear Dallas, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We hope you will consider giving us another chance to demonstrate the type of service we usually provide.Sincerely,... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.