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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lied about not having the room I reserved and told my booking agent that they didnt have the reservation but told me the room i reserved was not available that I would have to make other arrangements, after traveling well over 5 hrs for a family vacation!
Business response:
Dear Herbert, Thank you for sharing your feedback. We are also sorry for the issues you experienced with your reservation. We are looking into the matter to see what went wrong. We will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Management
The room was dirty !! The carpet had stains and missing pieces in it ! The sofa bed had stains ! The room smelled like smoke ! It has ashes left in the window seal !
Business response:
Dear Bobbivette, Thank you for being a guest in our hotel. We were sorry to read about your experience. We take pride in providing our guests with a clean, fresh environment, and we are sorry we overlooked a few areas during your stay. We have shared your feedback with our housekeeping staff to ensure this does not occur in the future. We have strict policies prohibiting smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will stay with us another time so... read more
No blankets,linens, and breakfast is a granola bar No bedding reception simply stated couldn’t do anything till housekeeping came in, which was in the morning, so sleeping with no blanket at all for us or our kids and had to go back to reception for linens for the kids bed. breakfast was a granola bar, that’s not a breakfast is included deal, though they had coffee, but that was out at 8am when we arrived for breakfast.
Business response:
Dear Guest, Thank you for being a guest in our hotel. We were sorry to read about the issues you encountered upon arrival and even more so for failing to address this promptly. We regret any miscommunication between our housekeeping and front office, as a suite should only be made available for occupancy once the servicing process is complete and a supervisor has inspected it. Further, we are sorry if our complimentary grab-and-go breakfast did not meet your expectations. Please be assured we are taking the necessary measure... read more
This hotel needs more attention…lesson learned
Business response:
Dear Lourdes, Thank you for being our guest. We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit and provide a memorable tr... read more
Rel old property, need to change the carpet in the room.
Business response:
Dear Eddie, We are sorry we did not meet your expectations and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need to update, and we are currently having the same conversation with our Brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Please allow us a second chance to host your visit. Sincerely,Hotel Management
I reserved 3 two-room suites for 5 adults and 2 children. I was in town for my stepson's graduation. When I got there they said that they had overbooked the rooms and some guests decided to extend their stay so only one of my rooms was ready when check-in was supposed to be at 3pm. We didn't get checked into two of the rooms until an hour later and the last one I didn't get in to until later on that evening. They also could only provide two double-room suites and said they only had a single room for the last one. The two dou... read more
Business response:
Dear Martin, Thank you for taking the time to share your detailed evaluation of your recent stay at our hotel. Please accept our apologies for not meeting your expectations and for the inconvenience caused to you and your family by the mentioned issues. We always aim to provide a clean environment, excellent service, and an exceptional experience for our guests, so we apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assu... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,227 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.