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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The person named Autumn at desk was extremely rude. Although I had a booking she refused to give me a room and called 911 to make me leave. I never got any explanation for why I couldn’t get the room. Never stay at Extended Stay America
Business response:
Dear Akshay, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management
Smelling very pad throughout. The door latch was not working so they changed room . Other room also has bad smell and bathroom tub had issues
Business response:
Dear KIRAN, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our housekeeping team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. SincerelyHotel Management
Dirty dirty dirty. Place was full of cigarette smoke. Pubic hair in shower and bed
Business response:
William, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We regret the disruption to your stay caused by the smell of smoke. We have shared your feedback with our housekeeping staff to ensure this is immediately corrected, and we are grateful for your patience during your time with us. Safe Travels!Sincerely,Hotel Management
The property are too old, furniture has 100 years, the area are awesome , they need to remodeling the hotel.
Business response:
Dear Eduardo, thank you for staying with us and sharing your comments online. We appreciate your sincere feedback about your suite. Even though our hotel receives good ratings for our suites' cleanliness and overall condition, we understand you were hoping for something a little more modern and fresh. We have shared your feedback with the concerned team member, but until then, we will continue to emphasize providing the cleanest suites and the friendliest service in town. We hope you will return and see we are constantly wor... read more
The person at the front desk was rude and with no commitment at all with the standards this hotel chain usually has. She was not in the front. It took time to her to appear in the counter. No bell to ring for cases like this one in which a guest arrives and there is not a clerck in the front . With just a simple bell to ring this problem can be solved. She did not greet us even when we say hello to her. She did not give us the wifi code. Her face was totally frustrated when we arrived for checking in. She never said a word e... read more
Business response:
Dear orlando, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We know a first impression is essential; hence we understand your disappointment. Your feedback is being reviewed with the team member to avoid any future occurrences. Also, we have noted your housekeeping concerns, which will be addressed appropriately. What you experienced is not typical, so we would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel... read more
Have our room away! When we arrived the day of our check in- the office clerk simply said “ We have a problem- we don’t have your room.” No one bothered to call me ahead of time, no solutions were offered. The clerk was very curt and uncaring. This was at 11 pm at night and after a 5 hour drive. We were exhausted and had to scramble to find another hotel. Unfortunately we found a hotel but not in the area where the basketball tournament we were attending was located- like the hotel we THOUGHT we were staying was.
Business response:
Dear Stefanie, we are sorry for the issues you experienced with the front desk, and we regret we could not accommodate you this time. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back. Sincerely, Hotel Management
When I looked it up they said it had continental breakfast, that usually includes fresh rolls, fruit, bagals, donuts etc. I went down for coffee at 10:00 am there was not any they had took it downtown most hotels have coffee and tea all day. you have to pay an extra 10.00 to get your room cleaned you have to take dirty towels downstairs in the lobby to get clean towels. For what I paid I was totally disappointed will never book at extended stay again.
Business response:
Dear Keyon, we are sorry our breakfast offerings were not to your liking. We will note your feedback as we plan any changes to our breakfast offerings. Also, we are sorry if we did not share our housekeeping services with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion into their home-like stay, we are happy to provide this service at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We are grateful for your feedback and... read more
The room seemed outdated for amenities. Room above me was extremely noisy, running back and forth all night. Stayed on first floor, parking lot filled with other guests, seemed like they were having a social event. Room smelled damp, had to buy air freshener. Staff was great and polite.
Business response:
Jimmy, thank you for being our guest and for reviewing your stay. We are sorry for the noise disturbance you experienced and apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will reconsider a future stay as we would welcom... read more
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.