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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I made this reservation for two rooms so my dad and both my kids could stay here after a braves game. We were told there were no rooms available, so we made the 3 hour drive back home. Now I've been charged for rooms I never stayed in. This is complete bs.
Business response:
Dear Stephanie, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Hotel was overbooked. I was forced to find a room elsewhere at 1am.
Business response:
Dear Bryce, We want to extend our apologies for not being able to provide you with a room. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. We hope you will give us another opportunity in the future as we would welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management
Not organized when you need pan, pots, bowl etc for making food.
Business response:
Dear Rosa Cruz, Thank you for choosing our hotel during your recent visit to our area. We are sorry for the inconvenience in your suite. Our front desk team can help you with making your time better. In response to your remarks, we will instruct our team to share the details about the kitchenware policy during check-in that they are on request and kept at the front desk to ensure cleanliness. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
upon my arrival i was given a room with a leaking bathroom. There were literally water on the floor by the toilet. Initially front desk made it difficult to change the room, but after much instance she made a switch to another room. The next day I was gone all day then briefly return around 10:00PM for a late dinner than came back again close to 1:00AM. I later noticed that my Samsung table that had been charging next to the bed was missing. I told front desk and confirm with him that I didn't ask for room svc. But I was tol... read more
Business response:
Dear Germain, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Never again If you like the smell of pot then this is your place. The staff was kind but overall the hotel needed updating and the parking lot was nasty too. That is always a sign. if they don't care what outside looks like you know the inside isn't going to be the best. I know it wasn't a five start hotel but even a two star hotel can be well maintained. My main issue was the pot aroma that seeped into the rooms at all hours. It was in the hallways and elevator. Awful
Business response:
Dear Guest, Thank you for selecting us. It is always our priority to deliver the best accommodation to our guests. However, we apologize for the condition of the hotel and the smell that discomforted you. The housekeeping and maintenance team attends to the mentioned issue when informed. Our front desk team is available to listen to your needs 24 x 7. On the positive side, you were pleased with our kind staff, which is nice to know. Please stay with us another time so we can provide you with a much more enjoyable experience.... read more
This property had too many people lurking the parking lot. not sure if they were guests or residents
Business response:
Dear patrice, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
This property has a $100 deposit plus the cost of the room. that isn't anywhere on the website. When I checked out, they say it'll take 5-7 days to get the deposit back. Not a good experience. The room was great but unknown extras was a bummer.
Business response:
Dear Melissa, Thank you so much for your review. We apologize for any inconvenience caused by our deposit policy. We strive to be transparent and inform guests of these charges on all booking platforms so our guests can make informed decisions. The deposit is meant to cover any incidental charges during your stay and is refundable. We regret if this was not adequately communicated to you. Regarding the refund, we would like to point out that it can take your bank a few business days to process. Again, we are sorry, and we ho... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.