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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Priyanka, we are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Would not except cash payment and had to change hotel reservations. Was from out of state and informed them I couldn’t go to a bank and put it back in my account and they made no attempt to accommodate.
Business response:
Jacob, thank you for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. We hope we have the opportunity of hosting you back again for a much better experience. Sincerely, Hotel Management
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Poorly managed hotel We booked our reservation through Hotels.com but our room was not ready by the noted check in time listed on the reservation email. And whenever we arrived back to the hotel, after the event we attended, the front desk clerk informed us that the facility did not have us a room ready at all. The worker did do a great job at cleaning a room for us to sleep in but overall we felt like the facility was very poorly managed.
Business response:
Thank you for choosing to stay at our hotel. We are sorry you were disappointed with our service and your accommodations. We have shared your feedback with our entire team and will use it as a training tool to improve our performance moving forward. Please accept our apologies for letting you down. We hope you will give us another chance to provide you with the visit you deserve. Sincerely, Hotel Management
Trid to check into my hotel a few hours early because I had an a.m. flight but young lady, Rudely turned me away and told me I could not come back until after 3 to "possibly" check-in. she then reiterated to me that it was before 3 p.m. and that I had no way of checking in prior. Because I'm a knowledgeable person I was able to check into another hotel without even making reservations for the same reasonable rate! Extended stay didnt want my business and they made it clear. The employee made NO attempt to keep my reservation... read more
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
The rooms look old and they smell bad. Looked uber the bed and was very dirty. Would not stay here again.
Business response:
August, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
No television even though other guests did. No room to move into with working television. No linen for sofa sleeper. One set of towels. Not impressed at all
Business response:
Please accept our sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to our attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
It was the worst experience. I did my reservation and everything, I was just trying to get some rest after a long drive but when I got to the hotel they told me they did not have any rooms available. They guy in the front desk started to being rude with me. We booked the hotel using Expedia but the hotel was full they did not have nothing available. So it was an experienced I would never like to have again.
Business response:
We appreciate you taking the time to provide feedback, and we're sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,489 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.