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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Musty smelling No ice machine Smelly Sheets dirty Moldy bathroom
Business response:
Jose, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps are underway to ensure these problems don’t happen again. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another ch... read more
Horrible hotel with toaches So it started off nice, staff was pleasant. After a long 12 hour drive my husband and I went up to the room took a shower and left. It wasn’t until we came back to the room, I was using he bathroom looked up and there was a roach crawling on the ceiling. I couldn’t believe it especially since all of our bags were there. My husband went to the desk and they didn’t seem surprised. We asked for a refund packed our bags and left. Still in disbelief
Business response:
Ashley, thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
This hotel is so wrong I never been to a hotel like this at all the people that worked her was nasty and rude I just hated it
Business response:
Please accept our apologies for the service issues you encountered and for our lack of responsiveness during your stay. Your feedback will be used to improve our service delivery and to prevent these things from happening in the future. Your comments have been shared with the team for improved coordination of efforts. We thank you for bringing this to our attention and hope you will consider giving us another chance to serve you better. Sincerely, Hotel Management
Room smelled terrible and the walls were dirty throughout the hotel.
Business response:
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer experience and we hope you will give us another opportunity to prove this to you on your next visit. Sincerely, Hotel Management
Just a place No breakfast available here, despite the description. The morning "staff" had her headphones in while ignoring hotel guests about checking out. Also, no food available and no coffee. Found used feminine hygiene products in bathroom and other bodily liquid in bathroom. Unacceptable. Will not stay again.
Business response:
Adam, thank you for choosing our hotel. We are committed to offering every one of our guests an exceptional stay, so we apologize that we did not do so for your visit. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope you will give us another opportunity to make your next stay worthwhile. Sincerely, Hotel Management
Business response:
Thank you for your rating. Please accept our sincere apology for the inconvenience that you experienced during your stay. We appreciate your feedback and hope you will choose us again so we can provide you with a much improved visit. Sincerely, Hotel Management
Front desk staff was nice. BathRoom was dirty and needed vacuuming. Won’t be coming back to this place.
Business response:
Thank you very much for staying at our hotel. We apologize for the cleanliness issues you encountered. We have started our procedure to make sure that every room is exceptionally clean, and we're working with our housekeeping department to make sure we correct our drawback. We encourage you to try us again in the near future and are confident you will enjoy a better stay. Sincerely, Hotel management
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Horrible After a 13 hour drive fleeing Hurricane Irma, we arrived to a room that was not very clean. We looked in the cabinets and there were no dishes or silverware. I had to go to the office and get them. Even the coffee maker and pots and pans we had to ask for. The utensils we're rusty. We also had to take our dirty towels to the office so they would give us clean ones. The staff was very friendly. That was the best part of our stay. Thank God we found a cabin to rent in North Georgia.
Business response:
Thank you for sharing your candid evaluation. Although you liked our associates, we apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going forward. We regret the inconvenience caused, and please consider giving us a second chance in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,489 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.