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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If advertise in Hotels.com give the Hotel service. It says it in the title, "extended stay", but if you advertise your service in HOTELS.COM give the hotel service, that will include having Shampoo in the room. Stay there for two nights, the shampoo never arrived. It was comping in the morning truck, that never arrived.
Business response:
Alberto, please accept our apologies for not living up to your expectations or ours. Although we make every effort to be perfect, sometimes we fall short. we are sorry for your disappointment with our facilities and services. We value your feedback and will follow up on your concerns to ensure we are well poised to serve our future guest's. We hope you will consider giving us another opportunity to redeem ourselves in the future. Sincerely, General Manager
Terrible It was dirty and unclean as well as my reservations weren't right.
Business response:
Andrew, please accept our apologies for the cleanliness issues and for the inconvenience you encountered with regard to the reservation mix-up. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team, so we can take action to prevent these issues from happening again. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, General Manager
Business response:
Ron, please accept our apologies for not living up to our typical standards. While our attempt is to be perfect, sometimes we fall short. Please consider giving us another opportunity in the future so we can redeem ourselves Sincerely, General Manager
Better off not staying in a hotel Outside of the very friendly front desk (they were great) it was a total dud. Smelled, floors were sticky, you had to ask for everything if you wanted anything (there was no apparent maid service), including instructions to take out your own garbage to the laundry room. I felt bad for the front desk folks who did their best, but i checked out early.
Business response:
Thank you for taking the time to review your stay with us. I am concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Our staff's top priority is to provide a clean environment for our guests, and I am sorry that did not happen during your stay. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
This extended stay wasn't what I'm accustomed to I was very disappointed to say the least after being checked into room 202. The smell as soon as you entered the room was overbearing. It smelled like it was wet and moldy and closed up. I went immediately back to the front desk to ask to have my room changed because I couldn't stay in that room because my son has allegeries along with asthma and the clerk told me that there were no rooms available and the best that he could do was to give me Febreze and he put the bottle on t... read more
Business response:
Sandra, thank you for your feedback. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. ... read more
Meh...Not worth the $$$ This place only redeeming attribute is its location to Vinings' office buildings. What you basically get is a bed to crash on. "Breakfast" if you want to called it was very minimal. Awful tasting coffee, and a small wrapped muffin. You're better of going to the bagel place in front of the hotel. Towels were dirty, Had hair on one of the towels, another had lipstick stains on a washcloth. We ended up going to Target for a couple of towels to use. There's no place to print a boarding pass. So, you're on... read more
Business response:
Please accept our sincere apologies for not providing the attentive service you should have received during your stay with us. While our housekeeping service is done on a weekly basis to respect the privacy of our long term guests, we are happy to offer this service at a minimal fee on your request. We also regret the inconvenience caused due to cleanliness and service issues. Rest assured that these issues has been addressed with our staff and will not be repeated. We truly hope you will give us another chance to prove that... read more
Thought I was on "Candid Camera" Absolutely no soap, shampoo, glasses etc----Hallway and elevator filthy----Breakfast was cancelled because coffee maker was broke????????????
Room smelled like it had been wet vacuumed When you clean a room let it air out or it reeks of cleaning solution
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the room had an odor of cleaning solutions. Your feedback is very important to us, so thank you for sharing. I will make sure to inform and educate my staff to eliminate this issue. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
fishy smell in the hotel. Old and dirty carpet...Entire hotel has a fishy stinky smell. Inside room has a bad odor too.
Business response:
The staff and I read your comments about your stay with us. I am sorry to hear that it was unpleasant. Based on your feedback, we will be addressing the smells in the room and the hotel. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,489 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.