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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
You would think an Extended Stay would have items for an extended stay. Wrong. You have to request them and, alas, never receive them. No dishes, cups, glasses, silverware, coffee pot, coffee. NO ICE MACHINE.
Business response:
We're so sorry no one from our hotel resolved your issue while you were here. Please accept our sincere apologies for the lack of attentive service from our team. We are reviewing your feedback and making the necessary changes to prevent this issue from happening again. We hope you will come back and see us again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Poor room condition with dog hair. Carpet smells. We left after one hour. Asthma flared. We need our money back. Mark 9545470334
Business response:
Dear Guest, we are so very sorry we failed to provide you with the fresh and clean accommodations you deserved and that you had to leave us earlier than anticipated. We would welcome any opportunity to leave you with a more favorable outcome and appreciate you providing us with your contact information. We will be in touch shortly, but in the meantime, please contact us directly at the hotel. We look forward to speaking with you. Thank you. Sincerely, Hotel Management
It was dirty, poorly managed, and our rooms were in need of long neglected repairs.
Business response:
Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
But clean at all and very old building, found an old sock in sofa bed! The cleaning lady said we would have to bring the sheets downstairs to get new sheets. Smelt like mold and mildew and the breakfast wasn’t good! The AC made noieses
horrible odor The room smelled horrible.
Business response:
Please accept our sincerest apologies for the odor issue you encountered in your room. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Never again!! It was probably the worst hotel that we have ever stayed. The check in process took about 30 minutes, at 10:30 pm, when we walked in there was Rap music blaring on a TV, the smell of the hotel was atrocious, from entering the building, to waking up to an awful smell all during the night to leaving the next morning. The floors were sticky. We could not get out fast enough. The extent of the coffee and muffins that was mentioned, it was a protein bar and coffee. Never again will we stay at this hotel!
Business response:
Sandy, thank you for your review of our hotel. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,489 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.