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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Despite other reviews, this hotel is not recommend This was a very problematic hotel stay. The hotel did not have the rooms sizes that had been booked and tried to switch us to smaller (less beds) room. Additionally, hotel was poorly taken care of, dirty and smelled quite bad.
Business response:
Daniel, thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We have shared your feedback with my team, and steps have already been taken to ensure these mistakes are not repeated in the future. Also, your feedback regarding the cleanliness of your room will be shared with our housekeeping team so that corrective measures can be taken. We apologize if ... read more
Place dirty and strong smell in hallways Room smelled like cigarettes all blankets and whole room was strongly penetrated with that cigarette odor ,rooms need to be update
Business response:
Joe, thank you for being our guest. We apologize for the cleanliness and odor you experienced and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, your comment will be shared with appropriate individuals in our organization as we begin formulating plans for future renovations. Please revisit us so we can make it up to you. Sincerely, Hotel Management
It was a very "tired" facility. Except when I checked in there was never any staff around. Because of COVID there was no breakfast facility (which was one reason I picked it). The hallway carpet was dirty - and did not get cleaned the 2 days I was there. Cockroaches in the room. When I mentioned to the staff member walking toward the office he said that they would come and check and never did. The only good thing it was convenient for why I was in Atlanta.
Business response:
Jane, thank you for being our guest. It indeed felt disheartening to read your review. Please accept our apologies as you were unhappy with the condition of our property. Your feedback will be discussed with the brand leaders when we plan for renovation. We also apologize as our associates were not present at the front office on your arrival and for not actioning your complaint regarding the cleanliness issues. Such lapse in service is not tolerated, and we assure you we have shared your comments with our team to deliver the... read more
Business response:
Michelle, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The hallway and the elevator floors were filled with trash. I told the desk clerk about both the hallway and the elevator not being clean.
Business response:
Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness to all of our guests, and we are concerned that this did not occur. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Sincerely, Hotel Management
Extended Stay America - Atlanta - Vinings
Business response:
Rick, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management
This place was horrible. The front desk clerk was unprofessional and rude. The first room was not clean there was someone's hair in the tub. The 2nd room was at least usable. Expedia was no help with this either. The girl on expedia got an attitude when we asked for help dealing with it. The hall smelled like someone was smoking weed. There wasnt even a coffee pot in the room because we were told people steal them. Overall stay far away and the Expedia price was super inflated over a regular bight stau
Business response:
Thank you for choosing our hotel and for sharing your overall experience. We appreciate your feedback about the value you received relative to the price of your room, and we want to apologize for the concerns which kept your stay from being perfect. Although we are glad we were able to accommodate you in another room, we are truly sorry that it didn't make up for the inconvenience. We will discuss these issues at our future team meetings and will focus on ways to improve in these areas, so our guests have an enjoyable experi... read more
I didn’t like anything about it! Didn’t get room cleaned and had to go ask for towels. Had trash stinking in the stairway. Will not stay there again
Business response:
Thank you for choosing our hotel. We are sorry you did not like our housekeeping policy and regret the odor you experienced in the stairway. Your comments have been shared with the housekeeping team to be more diligent in their efforts going forward. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.