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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay here. This place had bed bugs. It was reported to management and they move me to another room.
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Avoid this place checked in in the late afternoon. Went back to room at 2am. They rented my room to someone else!!!!! Went to front desk and was given a new room. I went into that room and somebody was asleep in the bed. What can I say? These people are a hot mess!
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room smelled of urine. Tub and bathroom floor was dirty. tub faucet was leaky, annoyingly so. Only two towels! Bed was not comfortable. Alot of good TV channels. Breakfast was scarce. Wouldn't return.
Business response:
Please accept our apologies for the difficulties you had during your stay. Your feedback for the housekeeping and maintenance issues are discussed with the concerned team to review and action. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Please do not book. This is the worst place I’ve ever been to. Still have not received my refund i didn’t even stay the night. I got there and the first room they gave me the key didn’t work. The next room they gave me was someone else room with all their belongings still in there. The building was stink and dirty and looked old. It was the worst experience I’ve ever had. And my first bad review on Expedia.
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Very Disappointing When we arrived at the hotel after a long day of travel, we were told the room we booked (two beds) could not be honored, and instead were given two separate rooms (one bed each). This was for a family vacation for a family of three. So basically, one person had to stay in a room alone for the entire stay. Upon check-in the Manager said she would look into compensation. When I checked out & asked about it, I was told the Manager is out for 2 weeks & no one else could help with that. This place is run down ... read more
Business response:
Dear Valued Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely Hotel Management.
Dirty and smelly room that shouldn’t have cost me $125.
Business response:
Thank you for choosing our hotel. We are concerned about your experience regarding cleanliness and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We do hope you give us another chance to provide a better experience on your next visit. Sincerely, Hotel Management
Smelled horribly like cigarettes from the moment we entered although suppressed to be "100% non-smoking". 1st room also reeked of smoke and pull out bed stained. Ugh. 2nd room scent was better yet lifting mattress food crumbs and dirt under. At "breakfast" no muffins etc as gentleman at front states none today we ranned out. Poor options and no empathy as I'm traveling with 4 children. Yikes
Business response:
We apologize for the housekeeping issues you encountered in your rooms. Also, we are sorry as we couldn’t provide you with an excellent breakfast experience. We are very concerned about your experience and have brought this to the attention of our housekeeping department. We assure you that remedial steps are underway so such issues don’t happen again. Please consider giving us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,489 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.