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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was a bit sketchy and had a bad smell. Rooms are dark and cheap feeling. Some of the other guests made me nervous. I will not be staying here or any other Extended America hotel again.
Business response:
Thank you for taking the time to review your stay. We apologize for the difficulties you encountered while you were here. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the smell from our property. We hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
The property was old and dirty. The hallways smelled with a nasty smell, it said free breakfast and literally there was only granola bars. There was no bedding for the sofa couch and when i called they only had a sheet and 1 pillow. I will never stay here again...
Business response:
Thanks for the review. We are sorry for the uncleanliness you encountered and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new grab-and-go breakfast choices. Also. your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar issue. We hope to have an opportunity of hosting you back so that we can make it up to you. Sincerely, Hotel Management
The check in process took forever. The front desk and reception area as well as the elevators were dirty. I would definitely not stay here again.
Business response:
Thank you for taking the time to review your stay. We apologize for the inconvenience you had at the time of check-in and the cleanliness issues you encountered while you were here. Please be assured that we have discussed your feedback with our front desk team to be more diligent with their efforts moving forward. We have also shared your observations with our housekeeping staff to see where we went wrong, so necessary improvements to our processes can be made to correct our performance. We hope you will give us a chance to... read more
Great location! - Roaches!! - TV signal was poor! - indifferent and unprofessional service by “some” staff members
Business response:
Kevin, thank you for sharing your comments. Although you liked our location, we are sorry for the cleanliness and maintenance issues you encountered while staying with us. Corrective action has already been taken in the appropriate team to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, comfortable and safe environment for all of our guests. We hope you will choose us again so we can provide you with a more satisfactory stay. Sincerely, Hotel Management
La limpieza no hay servicio no papal ni tuallas los empleados poko amables
Business response:
Thank you for sharing your feedback. We are sorry for the service issue you encountered and regret your stay was not a pleasant one. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Unacceptable We were supposedly guaranteed a room with 2 queen beds. They didn’t have any available when we checked in at 9pm. So, all they could give us was 1 queen with a sofa bed. They said the rooms are first come first serve, not guaranteed. Then they didn’t even offer to credit us the difference. They room reeked of smoke. The breakfast consisted of prepackaged muffins and oatmeal.
Business response:
Gertrude, thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage sele... read more
The location is great; surrounded by various restaurants. The hotel could use some upgrades and need to be clean.
Business response:
Dee, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We are sorry you were unable to enjoy your stay, but do hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,489 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.