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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No glasses in the room, not even the bathroom. Bathroom countertop not clean. No one at front desk at check in or out. Came after rang bell on check in in a couple of minutes.
Business response:
Thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hote... read more
PROS: Great rate. Especially for what you got for your money. Our room was a mini-suite, complete with fridge, micro-wave, stove top, etc. It's amazing how they crammed all of the necessities into such a compact space. The bed was the most comfortable hotel bed I've encountered in a long time. The staff was very helpful and a pleasure to work with. You set up the amenities package that you want with the front desk and they bring it to your room. Saves money for them and doesn't burden you with dust collectors you don't want.... read more
Business response:
Jerry, thank you for the kind review of Extended Stay America. We are delighted to know you liked the affordable pricing we offer and that you experienced a great night’s sleep in your comfy bed. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Trevor, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Timothy, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Clean, friendly service. Comfortable beds, awesome amenities...I will return.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Chad, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
The only thing I didn’t like was that the advertisement said there was a pullout couch in the room and there was not.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us. However, we are sorry for the inconvenience you had. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. On behalf of everyone here, we invite you and your family to revisit us for an even better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,129 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.