This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent place, though kinda pricey for the condition, I assume due to its location. We were originally sent to a dirty room that hadn't yet been prepped for new guests. This was quickly rectified and we were assigned a new room. Decent aside from some little things, like a trash bag that had been tied around the shower head to seemingly stop a leak. Those things are expected in cheap motels in the bad parts of town, not for a hotel we're spending more than $500 on for just a couple nights. But the location was perfect for wha... read more
Business response:
Dear Rebecca, Thank you for your recent stay at Extended Stay America and for reviewing our hotel service. Our staff works hard to ensure each guest has a great experience, so it makes us happy to know you enjoyed your time with us. However, we have noted your observation and will use it as we advance. Once again, we look forward to seeing you again soon!Sincerely,Hotel Management
The woman who checked us in was so nice and allowed us to check in early.
Great for the price! Staff was excellent
Hotel was under staffed but overall service was okay.
Business response:
Dear Randy, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit Austin.Sincerely,Hotel Management
When we checked in, we were given a room that had throwup all over it when we walked in. We went to the front desk and they immediately apologized and changed our room, but just thinking about that first experience made the whole place feel icky.
Business response:
Dear Kalyn, Thank you for choosing us. We are sorry for your experience on arrival. Please allow us to review our process and discuss it with our housekeeping team, and in the meantime, you can connect with our hotel desk for further assistance. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant improvement. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.