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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Enjoy Our Stay We enjoyed our stay and will stay here again
This hotel was unexpectedly better than I hoped. It is no frills for sure but rooms were clean and staff was responsive to any issues. It was a great location as we walked to everything we wanted to do in the city. It was tucked away so it was quiet sleeping conditions, if you can get over the terribly uncomfortable pillows and the A/C turning off and on all night. For the price though I thought it was pretty good.
Business response:
Dear Deena, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management
Still a good place Use to be my go-to spot but it's going downhill now. The bathtub shows a lot of wear and some of the panels are coming unglued. It's still clean and comfortable with free parking. They lock you out after 11pm and you have to call them then ait a while before they open the door.
Business response:
Dear Judith, thank you for choosing our brand. We are sorry you felt that our hotel needs an update. Your comments regarding the same will be shared with the appropriate individuals. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Once again, we are sorry for letting you down, and we hope you will be back for the seamless stay you deserve.Sincerely,Hotel Management
Good location and reasonable basic accommodation for price. No problems. Staff was all very pleasant and went out of way to help.
It was so convenient to the venue. Traffic was not bad. Downtown! Everything was less than a mile away that we needed. Will definitely come back. Hopefully some amenities to the hotel work efficiently and get upgraded. Overall we liked the hospitality that we were given. Technical difficulties happen.
Business response:
Dear Liliana, thank you for choosing us and taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Your feedback is shared with the appropriate individuals so we can make improvements in the areas you mentioned. Considering our location, please give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely, ... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.