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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property is older than the picture show and the front staff lady was not friendly or helpful.
Business response:
Dear Natalie, we are pleased you had a good stay; however, we apologize that the hotel was not up to your expectations. We will work on the maintenance issues you described to ensure a better experience. Please accept our apologies for the lack of attentiveness at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outsta... read more
The door closest to our room to exit/enter the building had a broken lock so we couldn’t come in through there. We also couldn’t come in through the main lobby door at night because the lock wouldn’t read our cards. also the motel had a musty, moldy smell the whole time, which was worrisome. Otherwise, it was quiet, comfortable and the convenience of having free parking considering Austin’s situation with that.
Business response:
Dear Gustavo, thank you for sharing your experience with us. It is good to know your overall stay was pleasant. However, we are sorry for the inconvenience you encountered during your stay. Our maintenance team is checking and fixing the lock immediately. Our housekeeping team is also at work for the other concern you mentioned. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known. S... read more
The area around the hotel was nice and convenient.
Business response:
Dear Clifton, thank you for being our guest and posting your review. We are glad to know you had an enjoyable, comfortable stay, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, Hotel Management
I liked this property. The price is right and the location is wonderful, in walking distance of alot. Lesson: Ask for amenities to be put in room before arrival.
The bathroom doors have been repeatedly faulty. The manager Terrance handled the situation very well. Hope the building will get the needed upgrades but otherwise good stay.
Business response:
Dear Alec, thank you for sharing your wonderful review of your visit to Extended Stay America. Our goal is to make your stay as comfortable as possible and to assist you with whatever you need, so it's nice to know our team accomplished this during your visit. We especially appreciate your lovely comments recognizing the service provided by Terrence, and we'll be sure to share your compliments with him. We have also shared your feedback with the concerned person regarding remodeling. Thanks again, and we hope you will plan o... read more
Cleanliness Floor was so dirty that my feet were black getting out of the shower
Business response:
Dear Steven, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,803 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.