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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff here were great. Super friendly and helpful. However, parking sucks. If you need to park at night, you either have to walk pretty far, or you will need to pay for a premium parking space. Also, the entire hallway had a funky smell and everything just seemed kinda grimey. The room itself was clean, though.
Business response:
Dear Chris, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Great front desk service, clean and good.location
Business response:
Dear Ambrosia, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and were pleased with our staff's exceptional service. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Overall okay
Business response:
Dear Matthias, thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want your stay to be perfect. We appreciate you choosing our hotel, and we hope to welcome you back soon for a much better experience. Sincerely, Hotel Management
I'll probably still stay there. The only issue for me has been the rooms and hallways smell. Maybe because it's an Extended Stay, but the first time I stayed there (2021), my room had a very strong food odor. This last time (2022), the hall smelled like old trash - thankfully, my room did not smell. Other than that, I enjoyed my stay and would consider staying there again.
Business response:
Dear Gilbert, thank you for your candid review. We apologize for your concerns about the odor in your room; thank you for bringing this to our attention. In the future, please know our front desk is always available to make the most of your visit. We would have loved to resolve this while you were here. We are glad that you enjoyed other aspects of our hotel. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.