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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good value for money Easy and convenient process for a last minute booking. Pet friendly. Good location close to downtown.
Business response:
Dear Daniel, We are glad you had a great time at Extended Stay America. We are also delighted that you appreciated the pet-friendly features of our hotel. Additionally, we appreciate you mentioning our convenient location. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again.Sincerely,Hotel Management
Good price. Bring a hair dryer if you need one, rooms do not have one; front desk does not have one to loan. Carpet was really dirty. Recommend bringing slippers or easy on-off shoes for lounging in the room. No coffee maker in the room, but breakfast is available. Overall, decent stay for one night
Spacious but dark The room was quite spacious. The kitchenette was convenient. The decor, however is very dated and the rooms could use a refresh with some up to date finishes. The hallways were dark and creepy, with a slight musty smell.
Business response:
Dear Elizabeth, Thank you for taking the time to comment about your recent visit. We are happy you were pleased overall and enjoyed the comfort of the spacious room with the kitchen. However, we apologize for any concerns you experienced. We will share your comments with our team to address this appropriately. Thank you for bringing this to our attention. We hope you will come back soon so we can demonstrate our dedication to outstanding experiences for every guest. We look forward to seeing you again. Sincerely,Hotel Manage... read more
Room state is bad, but location is nice
Business response:
Dear Min Su, Thank you for your specific feedback. We appreciate that you loved our location; however, we apologize that your room did not meet your expectations. We typically receive wonderful feedback regarding our property and guest rooms; therefore, it is disappointing to know we did not leave you a favorable impression.We utilize feedback like yours to improve our guest experience; therefore, we appreciate you leaving your review.Sincerely,Hotel Management
The sofa bed was uncomfortable and it was dirty when removed the cushions
Business response:
Dear Guest, Thank you for taking the time to evaluate our hotel. Our housekeeping team follows the most rigorous industry standards regarding our hotel's cleanliness. Therefore, we sincerely regret failing to meet your expectations or our high standards. We will follow up on your concerns to ensure such matters are not repeated. We hope you consider this an isolated incident and revisit us to enjoy the excellent accommodations you deserve.Sincerely,Hotel Management
The staff seemed to do the best they could, but in this current world of people not wanting to work they apparently had limited staffing so our room wasn't available until almost 6pm. The employees who were there were very kind.
Business response:
Dear John, Thank you for taking the time to write a review of your stay. While we are pleased you loved our front desk associate's hospitable service, we apologize for the inconvenience caused during check-in. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Thank you for choosing our hotel, and we hope you will allow us to redeem ourselves in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.