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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a good stay! Room was nice and very comfortable and the hallways were clean and didn’t smell like the one I stayed in Orlando.
Business response:
Dear Angelica, thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room. We want your stay with us to feel at home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management
The location was good for the most part. They were short staffed, closed front desk until check in. The network was down, so unable to use Wifi to submit school assignments. The bathroom was not very clean, countertop was not wiped down. AC’s air was cold but the vent was pretty dirty. Key cards kept losing access and we did not store them near our phones. Paid too much for what we got.
Business response:
Dear Michael, thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
Amazing! Will return.
Clean bed
Business response:
Dear Michael, thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. Our top priority is to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you for choosing Extended Stay America. We look forward to your next visit. Sincerely, Hotel Management
The location is great, the price is great, but some of the staff is not very friendly or helpful
Business response:
Dear adam, thank you for staying with us. We are pleased you had a pleasant stay and enjoyed most aspects of our hotel. However, we apologize for the unfortunate interaction you had with our staff. We will follow up with the appropriate team members to ensure this will not happen again. It was a pleasure having you as our guest, and we hope you will choose us again when you return to our area. Sincerely, Hotel Management
Walkable and easy access to the trail / lake / downtown area.
Property is older than the picture show and the front staff lady was not friendly or helpful.
Business response:
Dear Natalie, we are pleased you had a good stay; however, we apologize that the hotel was not up to your expectations. We will work on the maintenance issues you described to ensure a better experience. Please accept our apologies for the lack of attentiveness at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to the city, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outsta... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.