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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Fine for short stay Overall fine. The room was clean. The shower pressure was very low though. The hallways had a weird smell and the room also had a smell although it wasn't unpleasant
Business response:
Dear Jun, thank you for staying with us at Extended Stay America and sharing your comments. We were happy to read you enjoyed your stay, except for the maintenance concern. We have taken note of your comments and will ensure this is appropriately addressed. Thank you again for all of your great feedback. We look forward to your next visit. Sincerely, Hotel Management
The front desk staff was very helpful when my credit card was having issues. She was very patient and went out of her way to help.
Business response:
Dear susan, thank you for posting such kind comments about our hotel, especially our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon. Sincerely, Hotel Management
Hotel staff was very friendly and helpful. Hotel is very dated and worn.
Business response:
Dear Marnie, thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience caused. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Sincerely, Hotel Management
Cleanest ESA I’ve been in. Staff was polite and professional. Rooms were clean with no odor.
Business response:
Dear Nathaniel, thank you for choosing Extended Stay America. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management
Great customer service.
Great experience. Great experience, check in was fast, friendly staff. Will come back.
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.