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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great location made up for some disappointing aspects. To be fair some “may” have been because of Covid-19. But it is an older property. The price was also a pleasant surprise. So the best way to sum up the weekend - you get what you pay for
Great space This is a perfect location. It's close to Barton Springs, Killer Park, downtown and restaurants.
Business response:
Gladis, thank you for the glowing review of Extended Stay America. It's a pleasure to know you had a wonderful stay with us and liked our ideal location. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
Nice Place Great location, quiet, clean, and comfortable. Really enjoyed staying here. Thank you !
Was not a clean property. Night staff should refrain from using offensive language.
Business response:
Thank you very much for staying with us and for taking the time to write a review. We pride ourselves on offering exceptional service and clean accommodations to all of our guests, so we are sorry you did not experience us at our best. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time your travels bring you to our area. Sincerely, Hotel Management
The site is depressing, there are no frills, it was expensive, it has a musty smell, the front desk person is rarely at the desk with some extensive waits for someone to show up, but other than that....
Business response:
Thank you for being our guest. We are disappointed to see that you felt the price did not meet your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We regret learning that our front desk staff member was not available during the time mentioned. We will look into what transpired, so this lapse in service is not repeated. We hope you will give us another chance to provide you with a better experience... read more
Austin stay Beds comfortable. No soap for laundry, had to walk 1/2 mile to purchase soap. No blankets for the sofa bed until going to front desk. No coffeemaker is cheap. No breakfast. No one answered phone at front desk.
Business response:
Mike, thank you for your review. We are sorry for not meeting all of your expectations and regret the inconvenience caused. We will bring your concerns to the attention of our staff as we continuously strive to improve. On behalf of everyone here, we look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
The staff at the desk were kind, helpful and very nice. The location is great. It is an older facility with low popcorn ceilings, slightly dark hallways. The hallways on our floor had an unpleasant smell...stronger in some places than others. The room itself seemed well kept and clean. I wouldn't stay there again, but having the kitchen was very helpful to store a large cake in the fridge and keep some cold snacks in.
Business response:
It was a pleasure to have you as our guest. We are glad to read you liked our overall service and that our location was perfect for your needs. However, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,803 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.