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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Adam, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Does not include breakfast, just coffee and some instant oatmeal packets. Location is fantastic, very walkable. Moderately clean and staff was able to answer questions.
Business response:
Thank you for being our guest. We are happy that overall you enjoyed your stay at our hotel. We are also glad you liked our courteous associates and our convenient location. However, we are sorry the selections at our complimentary grab-and-go breakfast didn't live up to your expectations. We will share your feedback with the appropriate team regarding food and beverage selections at our hotel. We understand the frustration you experienced and sincerely hope you will provide us another opportunity to serve you. Sincerely, Ho... read more
I had no shower curtain and didnt know until i was getting ready for the day.
Business response:
Sarah, thank you for sharing your comments with fellow travelers. We are sorry your room fell short of your expectations. We appreciate your comments about the shower curtain as it helps us improve the experience of our future guests. Thank you once more for allowing us to be of service, and we hope to have another opportunity to host you again soon. Sincerely, Hotel Management
Great hotel The best location. Very clean. Quiet
Business response:
Leslie, thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay. Sincerely, Hotel Management
Overall a great hotel for the price. The hotel is 20 minutes walking to downtown or a short bus ride away with a few bus lines a few blocks within the hotel. Friendly enough staff and convenient if you want to cook your own food. Otherwise the hotel is rather old and in need of updates but again for the price was great.
Business response:
Lexie, we appreciate you choosing Extended Stay America for your stay. It is great to hear you enjoyed your convenient location and fully equipped kitchen, along with the service of our team. It is our goal to deliver exceptional value at a fair price, and we like hearing that we have accomplished just that. We value your feedback and hope to see you again soon! Sincerely, Hotel Management
Wish late checkout was an option.
Business response:
Pete, we are delighted you had an outstanding stay at Extended Stay America, and you loved all aspects of our hotel. We value your feedback and look forward to hosting you again soon. Sincerely, Hotel Management
At first messy Check in went smoothly, but once we got in the room, there were white stains all over the tv and stand and the trash wasn’t taken out in the bathroom. But there was a generous cleaning lady cleaning the room next to us that helped clean up. The rest of the trip went smoothly.
Business response:
It was a pleasure to have you as our guest at Extended Stay America. We are pleased to know that our staff took care of your requests promptly and ensured you had a comfortable stay. We will surely share your compliments with them. However, we regret that our housekeeping staff overlooked some areas and that your suite was not cleaned to perfection upon your arrival. We appreciate your business and hope that you will stay with us again the next time you visit the area. Sincerely, Hotel Management
It is ok. Breakfast is pretty bad. At least, is new and clean.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our refreshing property. Also, your concern regarding our grab-and-go breakfast will be shared with our brand leaders to assist them when determining new choices. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Great location close to downtown, great place to stay with my dog as easy access to tons of green spaces including Zilker Park. The room was comfortable...just disappointed in the old crummy tub with gross rubber liner...being a tub person, not so nice.
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you had a nice time with us and that you were impressed with our accommodations as well as the ideal location. We value your comments and hope to see you again for a memorable experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,796 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.