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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's ok. The hotel is fine....nothing fancy.The breakfast was mediocre at baest consisting of coffee, granola bars, and instant grits. The shower water pressure wase sorely lacking but otherwise the room was clean and comfortable. The room we had faced the back so we had the pleasure of being woken up nightly to the trucks picking up garbage or delivering things. Your mileage may vary. If you are looking for a cheap place close to downtown to lay your head this is it. If you are looking for an upscale joint with high class s... read more
Business response:
Kamil, thank you for your feedback. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Great location within walking distance of downtown, free parking with stay, great staff. The housekeeper was sick and no one made up our room for several days, no toilet paper in the bathroom and the free breakfast was granola bars and instant oatmeal. Basic stuff
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location, complimentary parking facility, and courteous associates. However, we regret you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to see you soon. Sincerely, Hotel Manage... read more
The room was well prepared and clean. Check In was fine. Checkout was quick and easy.
Business response:
We appreciate your fantastic review of Extended Stay America and for being our valued guest. Thank you for sharing your remarks about our clean, comfortable suites. Our housekeeping team does a great job of caring for our suites, so we are thrilled to share your lovely comments with them. We are also happy oyu liked our quick check-in and check-out service. Thank you once more for giving us the opportunity to serve you, and we hope to provide you with another pleasant stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,775 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.