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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No daily cleaning without an additional fee. You have to take your dirty towels to the front desk in order to get fresh. Once a week cleaning is included in the pricing but if you stay less than 7 days??? - NO Cleaning .
Business response:
Bob, thank you for being our guest. We are sorry you were unhappy with our housekeeping policy and regret any inconvenience caused. Kindly note, to respect the privacy of our guest's housekeeping service is done once a week. We are happy to offer this service to you at a minimal fee. We value your feedback and look forward to welcoming you back soon for an even better experience. Sincerely, Hotel Management
I liked the kindness and friendliness of the staff. They go out their way to make you feel welcome and help you in any way.
Business response:
Thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with our entire team. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Good location, close to downtown, only short walk to restaurants.
Business response:
Thank you for choosing to stay with us at Extended Stay America. We are delighted to hear you had an enjoyable, comfortable stay and our convenient location close to downtown and restaurants was perfect for your needs. We look forward to welcoming you back! Sincerely, Hotel Management
First room had a faint old smoking smell (and no hangers?). Staff - always very friendly - quickly moved us to an appropriate room without delay.
Business response:
Thank you for evaluating your recent stay with us. We are sorry for the issues you encountered in your initial suite, but we are glad our associate provided you with a different suite, and it was to your satisfaction. We are happy to have surpassed your expectations with our outstanding service. Reviews like yours encourage the team to keep up the good work. We hope to see you again soon on your next visit this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.