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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For the price, location was excellent, beds are comfy, staff are helpful Needs work: Bath no exhaust, they put down really bad smelling fertilizer and we can smell it in the unit, a bit old and run down but clean
Business response:
Thank you for your review. We apologize for the odor you experienced during your stay and the inconvenience it caused. We work hard to provide a clean and comfortable environment, and we are sorry the smell compromised your experience. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. However, we are glad you liked our comfortable beds and friendly staff. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
staff was friendly and great. The room was clean perfect for our needs
Business response:
Thank you for your recent stay at Extended Stay America. We are happy you enjoyed your stay at our hotel. We are also glad you loved your spotless room and our courteous associates. Reviews like yours encourage the team to keep up the good work. Thank you again for your feedback, and we hope you will revisit us. Sincerely, Hotel Management
It's ok. The hotel is fine....nothing fancy.The breakfast was mediocre at baest consisting of coffee, granola bars, and instant grits. The shower water pressure wase sorely lacking but otherwise the room was clean and comfortable. The room we had faced the back so we had the pleasure of being woken up nightly to the trucks picking up garbage or delivering things. Your mileage may vary. If you are looking for a cheap place close to downtown to lay your head this is it. If you are looking for an upscale joint with high class s... read more
Business response:
Kamil, thank you for your feedback. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Great location within walking distance of downtown, free parking with stay, great staff. The housekeeper was sick and no one made up our room for several days, no toilet paper in the bathroom and the free breakfast was granola bars and instant oatmeal. Basic stuff
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location, complimentary parking facility, and courteous associates. However, we regret you were not aware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to see you soon. Sincerely, Hotel Manage... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,805 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.