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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good property and location for the price. Main complaint was that I stayed for three days and housekeeping didn’t come once to our room. We kept leaving for the day expecting them to come in our absence and got home at the end of the night to find the room just as it was. We also tried extending a night at the same rate, and the front desk sent us on a bit of a wild goose chase calling corporate before finally telling us we’d have to go through Expedia again.
Business response:
Thank you for staying with us and providing your review. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of the home-like living. However, these services are always available upon request for a minimal fee. Your concern is very important to us and has been shared with the front desk staff to ensure we communicate our services to all guests. We value your feedback and look forward to your next ... read more
Research first It was a disappointment.
Great location. Room was clean. Got a good price but wouldn't pay more than that for
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you found us to be a good value and that you enjoyed our ideal location as well as our comfortable accommodations. Thank you again for choosing us. We look forward to your next visit! Sincerely, Hotel Management
Great location. Needs some TLC. Great location
Business response:
Chris, thank you for choosing Extended Stay America during your recent visit. We are delighted to hear you had a comfortable stay, and our location was perfect for your needs. We value your suggestion and hope to see you again soon. Sincerely, Hotel Management
I stayed during the first weekend of Austin City Limit. Really close to Zilker park. Very clean. Courteous and friendly staff.
Business response:
Thank you for choosing Extended Stay America for your first weekend of Austin City. It is a delight to hear you had an enjoyable, comfortable stay, and our location close to Zilker park was perfect for your needs. We are also glad you found your suite comfortable and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you and your mother in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,775 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.