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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The rooms were easy to access. The location was very close to downtown.
Business response:
Thank you for your review of your recent stay at Extended Stay America. We are glad to know you liked your comfortable suite and our location was perfect for your needs. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Old or dirty? Needs a major renovation. Hard to tell if the room was dirty or just old. Even though it is extended stay all plates, glasses etc. have to be requested. No ice machine in the hotel, so ice has to be made in the in room freezer - not ideal with the temperature in triple digits. The staff were really nice and friendly.
Business response:
Sarah, thank you for your review. We are glad you liked our friendly staff. However, we apologize for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope to have another chance to prove ourselves. Sincerely, Hotel Management
This was the better of the 2 extended stay’s we stayed in on our trip because all the washing machines and dryers were working! The lady that checked us in (Lola) let us check in early as she had a room ready and she even gave us options for activities if we didn’t want to watch the College Football game that was happening that weekend. She was great! The room was comfortable for 2 people and 4 suitcases. The front desk provided us with forks when we ate in and was very helpful with our enquiries. Great place to stay!
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We are delighted you enjoyed your stay and our excellent amenities. We are also glad you loved your comfortable room and our outstanding service. We also appreciate you mentioning our staff member Lola and will be sure to share your comments with her as she will be so pleased. It was a pleasure having you as our guest, and we hope to welcome you back soon. Sincerely, Hotel Management
The check-in process took about 45 mins. Staff was very slow and blamed it on the internet connection. Was late to my dinner reservations because of it. The room was just ok, it includes a full kitchen but no cups, plates, bowls or utensils to use. Not even plastic cups. No coffee maker or coffee cups either. Very basic.
Business response:
Brandon, thank you for letting us know about your experience at our hotel. We are very sorry for the delay you experience at the time of your check-in. We also are sorry you were not informed about our kitchenware policy. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Great price...clean...close to downtown... It was very nice, affordable and can walk to sixth street!
Business response:
Anne, thank you for taking the time to review your stay at Extended Stay America. We're thrilled to know you found us to be at a fair price and that our location close to the sixth street was ideal for you. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,775 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.