This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean, super friendly staff and very easy place to stay for dog owners. Overall, I would recommend.
Business response:
Thank you for the excellent review of Extended Stay America. We're delighted to know you were impressed with the service provided by our associates and that you liked our pet-friendly property. We appreciate you recommending us to future guests and look forward to hosting you again soon. Sincerely, Hotel Management
The room was clean and more than We were expecting and staff was very helpful.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Good stay We enjoyed our stay here, the location is ideal and free parking a bonus.
Business response:
Susan, it was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you took advantage of our complimentary parking and that our location was perfect for your needs. Thank you for taking time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management
Some questionable guests. Hanging out in hallways, in and out of room.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay. However, we regret any inconvenience you had due to the other guest of our property. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Staff of one We were not able to check in until 7pm, although the front desk lady was working very hard to please all the guest that were waiting she was doing it by herself.
Business response:
Wade, thank you for the feedback. We are sorry for the wait time issue you experienced at the time of check-in and regret the inconvenience it caused. We value your feedback and will use it to make sure we are more consistent in our service delivery. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in the near future. Sincerely, Hotel Management
Insects and stove was not clean. Also microwave was dirty
Business response:
Thank you for your recent stay with us. We were sorry to read in your review that we fell short with our housekeeping services. We have inspection processes that we may have missed; please accept our apologies for our failure in this area. We have shared your comments with our housekeeping team, and they are working diligently to make sure that we do not repeat these service issues in the future. We hope you will consider a return visit to our hotel so that we can provide you with a much better stay. Sincerely, Hotel Managem... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,775 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.