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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was good but did not serve breakfast as promised. The checking person was nice. Very good location for what I came to do. Overall stay was amazing but not serving breakfast. My advice is that don't tell people you serve breakfast if you don't and people will still book it but be honest about what you do offer. Thank you.
Business response:
Nneka, thank you for choosing to stay with us at Extended Stay America. We're glad to know you were pleased with the service provided by our front desk associates and that our location worked well for you. However, we're sorry our grab-and-go breakfast was not to your liking. We have made a note of your feedback as we plan any changes to our selections. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
The lady at check in was very nice - Twila. The location was great. Easy access to the highway. The hotel is very dated and doesn’t look that clean. The shower had very low water pressure and hard to regulate water temp. The pillows are cheap fiber filled and not comfortable. The continental breakfast, really shouldn’t be called a breakfast. Only small muffins and cheap granola bars. If you have a permit for a firearm, you have to Leave it in your vehicle because they aren’t allowed in their building. It’s not the legally li... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. It is very disappointing to read reviews like this. Your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The hotel has a great location easy parking , rooms were very musky smelling though and the breakfast wasn’t what was expected just muffins and granola bars and coffee ...if your looking for location this is a good place if your looking for comfortable clean rooms Norbert so much !
Business response:
Shannon, thank you for posting a review of your stay at Extended Stay America. It is nice to read that you liked our location. However, we do apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We also apologize that our breakfast offerings did not meet your expectation. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Breakfast = no breakfast Friends and I travelled to Austin for the Lifetime Fitness CapTexTri. The location is excellent. The hotel grounds and room are clean and odor free. The staff were courteous and accommodating. The bed was not the most comfortable. The "free" breakfast consisted of coffee and breakfast bars. The "hot water" supplied to make bagged grits was cold. The kitchen area in room did not have basic supplies like silverware, paper towels, nor plates. Overall, I was delighted to stay there. The breakfast and lac... read more
Business response:
Thank you for choosing us. We are glad you liked our convenient location as it was appropriate for your plans and that you had a pleasant stay with us. However, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope this minor setback will not deter you from choosing us again in the future. Sincerely, Hotel Management
We had the best experience. Check in was fast and Valentina and Michael (front desk)were friendly and really did their best to assure we were happy with our room. We will definitely be back!
Business response:
Thank you for taking the time to share your warm feedback regarding your stay at Extended Stay America. Your compliments were a pleasure to read, and we are delighted that our associates helped to make your stay extraordinary. We will share your gracious remarks with Valentina and Michael. Thank you again, and we look forward to welcoming you back very soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,776 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.