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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Van dos veces que reservo ese hotel y cuando hago él check in me mandan a una habitación sucia, no hacen la limpieza diario
Business response:
Jose, thank you for your feedback, we are sorry for the disappointment you had with our service and hotel policy. Your concerns have been shared with the management team, and we are following up to determine where we went wrong and how we can enhance our service to our guests. As we offer weekly housekeeping services, these services are always available upon request for a nominal fee. We have shared your comments with our team to ensure clear communications going forward. Thank you again, and we hope to serve you better in t... read more
Loved the hotel , very nice and clean and close to 6th street . Besides the front the desk black lady was very rude with a bad attitude .
Business response:
Jennifer, thank you for the feedback about your stay at Extended Stay America. We are happy you loved our convenient location close to 6th street and had a comfortable stay. However, we are sorry you didn't experience our staff at their best and have followed up with our team to make sure we do not disappoint you in the future. Thank you again, and we look forward to welcoming you back to our hotel. Sincerely, Hotel Management
The word "Downtown" in the name was a little misleading.
Business response:
Thank you for your feedback. We are happy you had a comfortable stay. However, we are sorry our location was not appealing to you and regret the inconvenience it caused. Thank you again, and we hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Room was very nice. Only minor issue was that they were out of coffee at 7:30 am in the breakfast bar
Business response:
Thank you for sharing your comments regarding your stay with us at Extended Stay America. It is lovely to know you were happy with your suite and had a comfortable stay. Please note, coffee-maker is always available at our front desk and is complimentary. We look forward to welcoming you back for another visit! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,806 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.