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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.
Business response:
Dear Hershel, Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression by providing warm and attentive service, which is something we take great pride in. However, we are sorry that the room cleanliness did not meet your expectations. We have shared this with our maintenance and housekeeping teams for immediate inspection and resolution. We appreciate your feedback as it helps us improve and ensure a healthier, more comfortable environment for all our guests. We... read more
Plenty of free parking.
Everything was great
Business response:
Dear Thomas, Thank you for taking the time to share your feedback. We are delighted to hear that everything about your stay at Extended Stay America was great. Providing a comfortable, clean, and welcoming environment for our guests is our top priority, and it is wonderful to know that we met your expectations. Your kind words encourage our team to continue delivering excellent service and maintaining the high standards we strive for. We truly value your input and are grateful for your support. We look forward to welcoming y... read more
Dog friendly
Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot
Always a good stay the room had a smell to it and they wouldn’t move rooms as if it would hurt them is my only issue but always a good stay
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 1,985 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.