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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The kitchen wasn't fully equipped and the room and I never saw a breakfast while there. They said it was a grab and go style, but I never saw that.
Business response:
Dear Guest, We regret that the kitchen setup and breakfast offering did not meet expectations. We understand how important it is for these amenities to be available and clearly presented, and we’re sorry for any inconvenience this caused. Your feedback has been shared with the appropriate teams for review as we continue evaluating how these amenities are provided. We appreciate you bringing this to our attention and hope to provide a more seamless experience in the future. Sincerely, Hotel Management
Fácil
Business response:
Dear Guest, Thank you for taking a moment to share your feedback. We’re glad you had a pleasant time with us and appreciate you choosing Extended Stay America. It was a pleasure to host your stay, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Everything was good
Business response:
Dear Guest, Thank you for choosing Extended Stay America and sharing your experience. We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. We appreciate you sharing your feedback, and we look forward to seeing you again soon. Sincerely, Hotel Management
The staff were wonderful but the rooms just weren't very clean and I feel like there was mold in the air.
Business response:
Dear Hershel, Thank you for taking the time to share your experience. We are pleased to hear that our staff made a positive impression by providing warm and attentive service, which is something we take great pride in. However, we are sorry that the room cleanliness did not meet your expectations. We have shared this with our maintenance and housekeeping teams for immediate inspection and resolution. We appreciate your feedback as it helps us improve and ensure a healthier, more comfortable environment for all our guests. We... read more
Plenty of free parking.
Everything was great
Business response:
Dear Thomas, Thank you for taking the time to share your feedback. We are delighted to hear that everything about your stay at Extended Stay America was great. Providing a comfortable, clean, and welcoming environment for our guests is our top priority, and it is wonderful to know that we met your expectations. Your kind words encourage our team to continue delivering excellent service and maintaining the high standards we strive for. We truly value your input and are grateful for your support. We look forward to welcoming y... read more
Dog friendly
Air conditioning in room did not operate properly. Had to set very low in order to get any cooling. Room was either freezing or hot
just for sleep. non conmfortable
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.