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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel met and exceeded my expectations In every way.
Business response:
Dear Eric, We are thrilled that your time with us was so amazing. We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for taking the time to share your review of our property. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management
People loitering in parking lot and around building was not safe.
Business response:
Dear Trissey, Thank you for your feedback. We’re glad you shared your concerns, as the comfort and safety of our guests is very important to us. We continuously work to ensure a secure environment for everyone and take matters like this seriously. Your comments will be reviewed with our team, and we appreciate you bringing this to our attention.Sincerely,Hotel Management
Good place
Recommend this place
Business response:
Dear Luis, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management
Our room smelled like smoke. Property is old and there were little roaches in the bathroom! Overall it wasn’t a pleasant stay but the location and the night clerk was nice.
Business response:
Dear Lorena, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your visit and for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Further, we regret that our room also had cleanliness issues and will update our housekeeping to take action. On the other hand, it is nice to know our night staff pleased you and also that you enjoyed our loc... read more
It's a perfectly adequate hotel. Its not fancy, but theres nothing missing or deficient. Great access to standard American suburban retail options for anything you could need. Im not disappointed. Meets expectations.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.