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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice
Business response:
Dear Marla, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offered. Thank you for trusting our brand. Please revisit us for another enjoyable experience. Sincerely,Hotel Management
Comfortable accomodations
No coffee pot in room. Shower curtain is about to fall off the wall. Small tv. Room needs upgrades. Especially in bathroom.
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. We are glad you had a great stay overall but are disappointed knowing we did not meet every expectation. We will address the concerns outlined in your review with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Great place! I’ve stayed here several times. Every time has been enjoyable and mishap-free. I will continue to make this my home away from home as long as it is affordable and well maintained as it has been in the past.
Business response:
Dear John, We are thrilled you always chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback for staff and are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you whenever you are in the area. Sincere... read more
Great! And great price!
My late 1 am arrival apparently happened during a " nightly audit" that ultimately delayed my check in by 45 minutes after I arrived. Their late entry phone number was also not working which is actually what put me into the audit time frame because I could not connect to the front desk to let me in the locked entrance.
Business response:
Dear Dennis, Thank you for staying with us. Please accept our apologies for the delay in getting to your room and having to wait for a few minutes on your arrival. We have noted your suggestions and remarks and will discuss them with the team for a smooth check-in process and no delay as we advance. Apart from this, we hope you had a good time here. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.