Extended Stay America - Austin - Northwest/Arboretum

Business response:

Dear Eric, We are thrilled that your time with us was so amazing. We believe our dedicated staff, location, and amenities create a memorable experience for our valued guests. Thank you for taking the time to share your review of our property. It was our pleasure to host your visit at Extended Stay America, and we look forward to seeing you soon.Sincerely,Hotel Management 

Business response:

Dear Trissey, Thank you for your feedback. We’re glad you shared your concerns, as the comfort and safety of our guests is very important to us. We continuously work to ensure a secure environment for everyone and take matters like this seriously. Your comments will be reviewed with our team, and we appreciate you bringing this to our attention.Sincerely,Hotel Management 

Business response:

Dear Luis, It is wonderful to read your review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments will be shared with our team, and we appreciate your recognition of their dedication to outstanding hospitality. Thank you for being our guest, and we look forward to your next stay! Sincerely,Hotel Management 

Business response:

Dear Lorena, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your visit and for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Further, we regret that our room also had cleanliness issues and will update our housekeeping to take action. On the other hand, it is nice to know our night staff pleased you and also that you enjoyed our loc... read more