This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our room smelled like smoke. Property is old and there were little roaches in the bathroom! Overall it wasn’t a pleasant stay but the location and the night clerk was nice.
Business response:
Dear Lorena, Thank you for choosing us. Please accept our apologies for the inconvenience caused during your visit and for not meeting your expectations. Even though our hotel is smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Further, we regret that our room also had cleanliness issues and will update our housekeeping to take action. On the other hand, it is nice to know our night staff pleased you and also that you enjoyed our loc... read more
It's a perfectly adequate hotel. Its not fancy, but theres nothing missing or deficient. Great access to standard American suburban retail options for anything you could need. Im not disappointed. Meets expectations.
Very nice
Business response:
Dear Marla, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offered. Thank you for trusting our brand. Please revisit us for another enjoyable experience. Sincerely,Hotel Management
Comfortable accomodations
No coffee pot in room. Shower curtain is about to fall off the wall. Small tv. Room needs upgrades. Especially in bathroom.
Business response:
Dear Guest, Thank you for choosing us and sharing your experience. We are glad you had a great stay overall but are disappointed knowing we did not meet every expectation. We will address the concerns outlined in your review with the appropriate individuals to ensure this does not happen again. We are grateful for your patience and hope you will revisit for the flawless visit you deserve.Sincerely,Hotel Management
Great place! I’ve stayed here several times. Every time has been enjoyable and mishap-free. I will continue to make this my home away from home as long as it is affordable and well maintained as it has been in the past.
Business response:
Dear John, We are thrilled you always chose to stay with us at Extended Stay America. We sincerely appreciate all your excellent feedback for staff and are delighted to read that you enjoyed every aspect of your stay with us. Our team works tirelessly to surpass our guests' expectations and ensure everyone has a relaxing experience in well-maintained and comfortable accommodations. Reviews like yours make all our efforts worthwhile! Thank you for being our guest, and we hope to serve you whenever you are in the area. Sincere... read more
Great! And great price!
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.