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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
In town for work. Not the best customer service but the room was good and clean
Business response:
Dear Guest, We are pleased that everything went well for you during your visit to our city for work. Knowing that our clean and comfortable rooms give you a good night's sleep is excellent. However, we are sorry if the staff missed any time to resolve your needs and will discuss with them so this is not repeated. Thank you for choosing Extended Stay America, and we look forward to your next stay. Sincerely,Hotel Management
Good place to lay my head in the evenings
Quite
It was great and the room did smell but other then that awesome the staff was super nice and sweet
Business response:
Dear Sarah, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on the helpful staff. Your compliments serve as an encouragement pill for the entire team. However, we are sorry for the smell concerns and will address them on a priority basis. Considering this a rare incident, please revisit us for another exciting stay.Sincerely,Hotel Mana... read more
Never stayed at an extended stay before. Probably would not stay at one again. There was a relatively clean kitchen but room smelled of cooking and was a bit unpleasant. Everything we had in the room smelled of cooking oil after we left!
Business response:
Dear Guest, We apologize for the unpleasant experience during your stay. Your feedback regarding the cooking odors in the room is concerning, and we regret any inconvenience caused. Please know that we take your comments seriously and will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.