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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again. Horrible room, could not sleep as I felt that the bed was gross and sheets seemed like they were not changed. Room and hallways smelled bad and overall I would give this place a 1.5 out of 5 on a scale.
Business response:
Thank you for taking the time to fill out a survey about your recent stay. I am so sorry that your stay was less than perfect. It seems like we have room for improvement. One of our staff members will inspect the bed and sheets you had issues with. Thank you for your comments. We will look into what we can do to improve in the areas you mentioned. I hope you will give us another chance to win your business back in the future.
great location, filthy rooms. Didn't even clean the toilet, sheets were not properly tucked in. The kitchen appliances have stains all over them too.
Very noisy no one at the desk every time you go to the desk there was no one there to speak with the breakfast was horrible there was never ever fresh coffee made the bathtub was dirty there were no dishes if it's a kitchen that it should have had dishes or knives or spoons or Forks none of that was in the room the bed was very very uncomfortable the sheets are wrinkled very poor service at this hotel Michael Kors purse stolen at one of the extended stays in Austin Texas and I stayed again and yet still poor service I won't ... read more
Business response:
Thank you for your comments about your recent stay. I am sorry to hear we did not meet your expectations. But, we value your feedback as it is what we use to continually improve our services and to resolve issues. Based on your review, the cleaning issues and lack of customer service is appalling. I will be using this review to retrain my staff. Thank you for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience ... read more
we had a party of five and they would not give us more 3 towels, kinda strange
Business response:
Thank you for filling out a survey concerning your experience here. First let me apologize that we did not honor your request for extra towels. When a guest makes a request-we are here to fulfill it if at all possible. Your request did not seem unreasonable. I am happy however that the rest of your stay was well. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
location.staff. location was good. staff was nice and helpful. the hotel it's self was run down and stinky. I had to clean my room before I was comfortable bringing my belongings in.
No Thanks!! I'll Pass!! The room had ants. The shower was dirty with hair and other things clogging the drain. The bathroom floor was covered with "sudsy water" that I had to "sop" up with a couple of towels. Had I been staying for more than 24 hours I would have left this hotel. The staff was nice. However, I did have to wait several minutes at check in while the front desk lady spoke to someone (I assume it was a manager)on the phone about a guest who was dissatisfied for some reason or another. It was inexpensive though. ... read more
Business response:
Thank you for taking the time to survey and leave a few comments for review for our hotel. Allow me to start by apologizing for failing to meet your expectations. It is never our intent to check someone into a room that is less than perfect, but it seems that is what happened here. Your comments will help us to focus on the areas where we have apparently fallen short. I really appreciate you taking the time to leave comments as well as do the survey. Now that we have a few areas of focus, we will be working diligently to ens... read more
Slow check in, dirty room, noisy ac Given dirty room with unmade bed. Changed to different room with inoperable lights. Lights were fixed after a day and a half but it hindered night time work
Business response:
Robert - Thank you for taking the time to fill out a survey concerning your experience here. I would like to start by apologizing to you for the experience you had. Your comments will be reviews by our team to ensure your experience is not repeated. We hope to have the opportunity to provide you with a better experience in the future.
Outrageously bad for the price... I was constantly worried about bed bugs. This is the 1st hotel I've ever stayed in where I had to request glasses (even for the bathroom) at the front desk. Only 1 light worked in my room outside the bathroom and the luggage rack in the closet was broken. There are no wake up calls at this hotel so either bring your own alarm or have to make due with the 3 dollar clock radio which wouldn't stay tuned to any station so you would wake up to static everyday.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as reviewing our room inspection procedures. I really a... read more
The room was not very clean. The top bedspread was stained and looked dirty. The blanket had a cigarette hole in it. The bed was very uncomfortable. The counters were not cleaned properly. The wi-fi NEVER worked properly - even with the upgrade. The staff was friendly for the most part. The best part about this hotel was the location.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies for the room conditions you experienced. In response to your feedback, I will retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.