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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wouldn't be my first choice in the area Not in the greatest shape. Room carpet so gungy, I never walked barefoot. Smell of smoke in public areas pervasive. Nowhere near as nice as the hotels beside it. No glasses in room. Had to use paper coffee cups from lobby. The staff was wonderful though. Very friendly and thoughtful.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the staff; however, we apologize that the room condition was not satisfactory. Your comments were reviewed by the staff, and we will ensure all rooms are thoroughly cleaned and smell fresh at check-in to make sure your experience is not repeated. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area... read more
STAY AWAY The front desk staff was bad, they had NO people skills at all, had to have my key re done twice, the room smelled like someone just finished cooking a meal the entire 3 day stay, they will not clean your room if you are staying less than 7 days, there were roaches in the room, was very disappointed overall and will probably never stay at an Extended Stay again.
Terrible Customer Service I have stayed at this brand of hotels in the past many times but I was very disappointed in the service we received this weekend when out there. We got back to our hotel and did not have a key we waited for 10 mins and saw no one was at the desk yet, so we called to let the person on duty know we were waiting in the lobby, he let us know he was helping another customer and he would be there soon. We waited another 10 mins and still no sign of the person on duty, again we called and got the same resp... read more
They didn't have my reservation booked through Expedia luckily I had my reservation number they were able to look it up through. I paid for a non smoking king room they blamed Expedia for overbooking them and advised they could give me a queen room but I would have to get the monetery value difference from Expedia. The room had stains on the ceilings curtains and walls. The room smelled terribly of smoke as it was a smoking room.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that there was some miscommunication with your reservation and room type. I also apologize for the stains and odor issues in your room. I am working with Expedia and our staff on correcting these issues to ensure that this does not happen again in the future. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you... read more
Charged for forgetting I made them See above
The dirtiest hotel that I’ve ever stayed in. The dirtiest hotel that I’ve ever stayed in. Not the only the elevators and room are dirty, but the surroundings of the hotel are trashed up. Behind the hotel, there are some trees and there is sort of trash in there. Old matters, old tv, trashes. This hotel is disgusting. Don’t say here. Sleep in your car, but don’t stay in this hotel… The only good aspect is good location.
Business response:
Thank you for taking the time to write a review of your stay. The cleanliness and trash issues that you described is unacceptable, and I sincerely apologize for your experience. I am working with our staff to ensure that the hotel is clean, fresh, and has a pleasant appearance at all times. Your feedback is very important to us, so thank you for sharing.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Had bugs and just felt dirty Had to kill cockroachs, and had a lizard in the room which after I caught him and let him go out side, I decided I should have left him there to eat the small roaches. The sheets had several stains on them as did the floors. And the room had an stale musty odor. But what do you expect for a cheap motel room.
Business response:
Thank you for taking the time to let us know about your recent stay. I am sorry to hear that it was not what you expected. Our contractor will be called to treat the issues in your room/ We value your feedback as it is the best way for us to improve our services. I hope we will be able to serve you again soon.
Hopefully you will read my review before choosing I reserved and paid on line for a non smoking room with Hotels.com , upon arrival concierge told me they have only rooms with smoking designation . It was late and tired of all day driving in rain and storm I had no choice but accept . Beside the smell bed covers were disgusting . You should review your operation .
Business response:
Thank for taking time to let us know about your recent stay. I am sorry to hear we did not meet your expectations by placing you in a smoking room and due to uncleanliness issues. Please know we value your business, and use the feedback you supply to continually improve our processes. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
stay somewhere else Room had gross odor, no room service, pathetic breakfast, unfriendly staff and hairdryer and TV broken
Business response:
Thank you for reviewing the hotel and leaving comments. Often times we won't know something is not quite right until you tell us and for that I thank you. We will use your comments to coach our staff on the issues you mentioned in your survey, including the cleanliness issues and maintenance work that needs to be done. Again, thank you for bringing these issues to our attention and I hope that you enjoy the rest of the summer.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.