Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for the wonderful review of Extended Stay America. We're thrilled to know the service provided by our associates met all your expectations and that our prime location worked well for your needs. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Garry, it was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and leaving a review of your experience here. It is a pleasure to know you liked not only our courteous associates but also our ideal location close to many exciting destinations, which made your stay an excellent one. On behalf of everyone at Extended Stay America, we thank you for recognizing our hard work and invite you to for another visit. Sincerely, Hotel Management 

Business response:

Thank you for posting your review. Although you had an overall pleasant stay, we sincerely apologize for the maintenance issue you had at the time of your check-in. Your comments are important for our improvement, so we have discussed them with the appropriate team in a meeting to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management 

Business response:

Soyeon, thank you for being our guest at Extended Stay America. We're glad to know you had a pleasant time with us, but we're sorry for the inconvenience you had due to your shower. We hope this did not overshadow your otherwise positive stay with us, and we look forward to hosting you back soon. Sincerely, Hotel Management