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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hallways smell like stale cigarettes. The "grab-and-go breakfast" was some disheveled bins of breakfast bars. The bed was comfortable, I tend to prefer a firmer mattress which you don't often find in hotels.
Business response:
Thank you for your review of your recent visit. Although you found your bed comfortable, we are sorry for the odor you experienced. Your feedback will be shared with our housekeeping team for review and action. We are also sorry our selections at our complimentary grab-and-go breakfast did not live up to your expectations. We will certainly pass along your feedback to the appropriate team regarding food and beverage selections at our hotel. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Muy buen lugar y barato como décimos buscamos todo con las tres b bueno bonito y barato
Business response:
Thank you for your review of your recent stay at Extended Stay America. We are glad that you found us to be a great value. We love being able to provide our guests with comfortable accommodations at a fair price. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Awesome Very good
Business response:
Chris, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Our bathroom had not been cleaned thoroughly. There was a spot that appeared to be blood on the bathroom counter along with a hair. The bedcover was also dingy and had hair in it. On the bright side, the front desk staff was very friendly.
Business response:
Thank you for your review. We were so pleased to read how much you enjoyed your overall stay and liked the service provided by our front desk staff. However, we are sorry you had a few housekeeping issues with your room and that we fell short of our usual service delivery. We have discussed these issues with our staff to see where steps were missed in our room inspection process. Your feedback will help us do a better job going forward. We hope you consider us again when you return to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,053 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.