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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business Stay Stayed there for business but was comfortable.
Business response:
It seems like you had a fantastic business stay! We are glad that you enjoyed everything. We are pleased that your time here was successful, and we hope that we will be your hotel of choice during your next business visit to Austin. Sincerely, Hotel Management
Location good. Staff very nice. Rooms need work. Location was great for the 3M half marathon. Staff at the front desk were very nice and friendly. Our accommodation for a late check out was met and we were not given any hassles about it. Table between the 2 full beds was dirty. The door to the bathroom wouldn't close at all. Good thing I'm good friends with the person I roomed with so we worked around the door issue, lol!
Business response:
Daisy, thank you for staying at our hotel. We are pleased to know you liked our location and that you also appreciated our associates. However, we are sorry for the cleanliness and maintenance issue you encountered. Your comments will be shared with the appropriate team members, so we can improve our future guest's experience. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
i completely satisfied with this locations Staff,customer service,and quality of comfort available in their rooms...my overall stay was excellent ,no dislikes or problems at all
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
I really loved the kitchen in the room. It was convenient with a target close by.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved your fully-equipped kitchenette and found our location ideal for your needs. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Not what we hoped for!! Not what I was hoping for in such a classy and upscale area of Austin. This hotel is very outdated and our room was not very clean. I ran a bath and found several black hairs floating in the water before I could get in...needless to say, I showered instead.
Business response:
Cynthia, thank you for being our guest. We are sorry our hotel was not to your expectations and for the cleanliness issues you encountered in your room. We have asked our housekeeping team to be more diligent going forward. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Business response:
Pamela, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Location was awesome, but the lobby had holes in the ceiling tiles above the registration desk, the elevators had "failed" stickers on them. Scary to think about using them.
Business response:
Thank you for taking time to share your concerns about your stay. Your comments will be shared with our team to ensure mistakes such as this do not happen going forward. We hope you will give us a chance to welcome you back to experience our hotel the way it should have been on this visit, and we look forward to seeing you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.