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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Location is verh good. Breakfast needs a lot of improvement. Staff is good! Internet did not work the first day of my stay; worked day 2 and 3 of my stay! Room was decent!
Business response:
Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location and that you enjoyed our accommodations. However, we regret the issue you encountered due to internet connectivity. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. Thank you again, and we look forward to your next stay. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
We are delighted you had a great stay at Extended Stay America. Thank you for the nice rating, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business response:
Philip, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management
Clean room,gio good location very convenient to high way.Recommended
Business response:
Thank you for your kind review of Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your recommendation is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Business response:
Dennis, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
I love the staff very helpful and nice but the beds were hard, when I took a shower the water would run all the way out into the kitchen and the AC didn’t get very cold. The shower curtain wasn’t long enough for the shower. I also feel like there should be a wider variety of foods at the hotel.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the issues you encountered in your room. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
So over all the stay was ok the staff was really nice.There were a couple of things I did not like I have stayed at one of theses hotels before with my family and the breakfast was much better.Tbey did not have juice or anything for the kids to drink during the breakfast snack, because that was not consider breakfast.The other thing I notice was there was mold around vents so that's why over all it was a ok stay,and we still had to get up and go find breakfast some were.so I feel the advertisement about breakfast is false it... read more
Business response:
Thank you for returning back to our hotel. We are pleased to know you liked our associates, but we are sorry for the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,263 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.