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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Matthew, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the area. Sincerely, Hotel Management
Cleanliness issue Staff is friendly but the room had a permanent “burger” smell. Shower faucet and sink had lose knobs. Water in faucet will not drain. Carpet was dirty. Bathroom exhaust fan was way too loud.
Business response:
Thank you for your review. We apologize for the cleanliness and maintenance issues you experienced in your room. Please be assured that We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Our maintenance team is also fixing the problems you mentioned. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Business response:
Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management
Good value; Not so great late arrival experience. Good value. Called in advance about late arrival. When arrived at 3am, the new employee at Front Desk could not check me in because the computer is upgrading. Wait patiently for 30 mins and finally asked her to call her supervisor. Turned out there was a 2nd computer. Could have trained a new employee better.
Business response:
Thank you for choosing Extended Stay America. We are delighted to read you had a pleasant stay and that you found us to be a good value. However, we regret the experience you had at the time of your check-in. Your feedback will help us improve our service levels going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Really good for the $ Had what I need... Coffee in the am kitchen everything worked
Business response:
Lou, thank you for taking the time to share your experience at Extended Stay America. It’s great to know our hotel met your expectations and that you found us to be a good value. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management
Good location, the personnel were efficient and polite. The amenities were fair. Although this is an extended stay property there were no utensils, pots, pans or cups in the room. "Breakfast" was coffee, tea, hot chocolate and store bought bars and muffins.
Business response:
Thank you for choosing us. We are glad you liked our location and the service provided by our staff. However, your feedback regarding our grab-and-go breakfast has been shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Pamela, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
There was no soap or shampoo in room.
Business response:
Thank you for being our guest. We are sorry for the inconvenience you had your room. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries and other items but these are also available upon request at the front desk complimentarily. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,008 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.