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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management
Clean room,gio good location very convenient to high way.Recommended
Business response:
Thank you for your kind review of Extended Stay America. We are delighted to know you had a relaxing stay in your well-appointed room and that you liked our convenient location close to many restaurants and other spots of interest. Your recommendation is appreciated, and we hope you will come back to stay with us again soon. Sincerely, Hotel Management
Business response:
Dennis, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
I love the staff very helpful and nice but the beds were hard, when I took a shower the water would run all the way out into the kitchen and the AC didn’t get very cold. The shower curtain wasn’t long enough for the shower. I also feel like there should be a wider variety of foods at the hotel.
Business response:
Thank you for being our guest. We are pleased to know you liked our associates, but we are sorry for the issues you encountered in your room. We have gotten with our maintenance team and we are working on the problem. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
So over all the stay was ok the staff was really nice.There were a couple of things I did not like I have stayed at one of theses hotels before with my family and the breakfast was much better.Tbey did not have juice or anything for the kids to drink during the breakfast snack, because that was not consider breakfast.The other thing I notice was there was mold around vents so that's why over all it was a ok stay,and we still had to get up and go find breakfast some were.so I feel the advertisement about breakfast is false it... read more
Business response:
Thank you for returning back to our hotel. We are pleased to know you liked our associates, but we are sorry for the disappointment you had with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast offerings. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
It was a good location. It didnt have an exercise facility though. The bathroom had rodent feces on the floor so I assume its not cleaned often.
Business response:
Dear Guest, thank you for taking the time to share your review with us and for allowing our team to host your trip. We are so pleased overall you had a satisfactory stay, but please accept our apologies for the in-suite unwanted guests. We have our pest control company scheduled to treat the room and the property on a regular basis but will be alerting them to the situation thanks to your comments. We hope we will have another chance to welcome you back in the near future and thank you again for being our guest. Sincerely, ... read more
Business response:
Pooneh, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
I was in town overnight for an interview and wanted to print some material to share with the interviewers but the hotel doesn’t have a business center. I had to call the front desk from my personal cell because my room phone didn’t work. However, I must add that all of the staff memebers were very nice pleasant. I just think the property deserves a makeover or renovation.
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.