Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for choosing Extended Stay America. We are delighted to read you had a pleasant stay and that you found us to be a good value. However, we regret the experience you had at the time of your check-in. Your feedback will help us improve our service levels going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Lou, thank you for taking the time to share your experience at Extended Stay America. It’s great to know our hotel met your expectations and that you found us to be a good value. Thank you once more for your review, we hope you will choose us again. Sincerely, Hotel Management 

Business response:

Thank you for choosing us. We are glad you liked our location and the service provided by our staff. However, your feedback regarding our grab-and-go breakfast has been shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Pamela, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had your room. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries and other items but these are also available upon request at the front desk complimentarily. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Gia, we enjoyed seeing your perfect review and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

David, thank you for taking the time to review your stay with us. We are glad you found us to be a good value. However, your feedback gives us the information we need to serve our guests better and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we can understand that you were hoping for a more up-to-date experience. We hope the other aspects of your stay made up for this and that you will come back to see us again on your next visit to our area. Sincer... read more

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management