Extended Stay America - Austin - Northwest/Arboretum

Business response:

We appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thomas, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. ​​​​​​​Sincerely, Hotel Management 

Business response:

We appreciate you providing a review of our hotel. Everything we do is aimed at providing you with an excellent hotel experience, but we are sorry to have let you down. We hope you will consider visiting us again as we would love to provide you with a favorable experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. ​​​​​​​Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to know you liked our ideal location and that your stay was a comfortable one. The feedback for the odor is shared with our housekeeping team to do a deep cleaning of that particular room. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Shelley, thanks for being our guest. We sincerely apologize for falling short of your expectations for a perfect stay and regret not explaining our policy to you upon arrival. Since we are an extended stay property, our guests often bring their personal items like toiletries, and other items but these are also available upon request at the front desk. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please consider giving us another ... read more

Business response:

Thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and enjoyed the convenience of our location. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management 

Business response:

Angie,thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management