Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for being our guest. We are sorry for the inconvenience you had your room. Since we are an extended stay property, our guests often bring their personal items like hair-dryers, toiletries and other items but these are also available upon request at the front desk complimentarily. On a positive note, your overall rating suggests you had a pleasant stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Gia, we enjoyed seeing your perfect review and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, I invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

David, thank you for taking the time to review your stay with us. We are glad you found us to be a good value. However, your feedback gives us the information we need to serve our guests better and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition of our rooms, we can understand that you were hoping for a more up-to-date experience. We hope the other aspects of your stay made up for this and that you will come back to see us again on your next visit to our area. Sincer... read more

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are glad your overall visit was a pleasant one. We hope you will give us another chance to exceed your expectations on a future date. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for an even better experience. Sincerely, Hotel Management