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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a good location. It didnt have an exercise facility though. The bathroom had rodent feces on the floor so I assume its not cleaned often.
Business response:
Dear Guest, thank you for taking the time to share your review with us and for allowing our team to host your trip. We are so pleased overall you had a satisfactory stay, but please accept our apologies for the in-suite unwanted guests. We have our pest control company scheduled to treat the room and the property on a regular basis but will be alerting them to the situation thanks to your comments. We hope we will have another chance to welcome you back in the near future and thank you again for being our guest. Sincerely, ... read more
Business response:
Pooneh, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
I was in town overnight for an interview and wanted to print some material to share with the interviewers but the hotel doesn’t have a business center. I had to call the front desk from my personal cell because my room phone didn’t work. However, I must add that all of the staff memebers were very nice pleasant. I just think the property deserves a makeover or renovation.
Business response:
Thanks for the feedback. We are glad to read you had an overall pleasant visit and liked the service provided by our staff. However, we are sorry for not meeting all of your expectations. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Business response:
Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Business Stay Stayed there for business but was comfortable.
Business response:
It seems like you had a fantastic business stay! We are glad that you enjoyed everything. We are pleased that your time here was successful, and we hope that we will be your hotel of choice during your next business visit to Austin. Sincerely, Hotel Management
Location good. Staff very nice. Rooms need work. Location was great for the 3M half marathon. Staff at the front desk were very nice and friendly. Our accommodation for a late check out was met and we were not given any hassles about it. Table between the 2 full beds was dirty. The door to the bathroom wouldn't close at all. Good thing I'm good friends with the person I roomed with so we worked around the door issue, lol!
Business response:
Daisy, thank you for staying at our hotel. We are pleased to know you liked our location and that you also appreciated our associates. However, we are sorry for the cleanliness and maintenance issue you encountered. Your comments will be shared with the appropriate team members, so we can improve our future guest's experience. We appreciate you letting us know and we hope you will choose us again in the future for an improved experience. Sincerely, Hotel Management
i completely satisfied with this locations Staff,customer service,and quality of comfort available in their rooms...my overall stay was excellent ,no dislikes or problems at all
Business response:
Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room and hospitality, made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
I really loved the kitchen in the room. It was convenient with a target close by.
Business response:
Thank you for being our guest at Extended Stay America. It’s a pleasure to know you loved your fully-equipped kitchenette and found our location ideal for your needs. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,263 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.