Extended Stay America - Austin - Northwest/Arboretum

Business response:

Thank you for being our guest. We are happy to know you liked our ideal location and were impressed with our courteous associates. However, we are sorry for the insects you encountered in your bathroom. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Todd, although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy and apologize for the maintenance issue. Your feedback for the bathroom door is shared with the concerned team to do the needful. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Angel, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Mauricio, thank you for reviewing your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect feedback. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Maureen, thanks for choosing us for your needs. Although you liked certain aspects of our hotel, we are sorry for the noise issue you experienced during your stay. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Mariessa, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management