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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good hotel for a business trip I stayed at the hotel for a quick business trip. Overall the room was nice and met my needs. The room was recently remodeled and clean. The staff was very friendly and made the stay enjoyable.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you found our recently refreshed rooms clean and comfortable. I also appreciate your kind comments regarding our staff. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Good, Basic Hotel The hotel seemed to be a recently constructed facility with all the normal amenities of an up-to-date traveler's hotel. Despite that, the plumbing was janky in operation (shower faucet hung loose from the wall) and hot water seemed to be at a premium. Literally, I waited eight minutes to get a warm shower going at ten a.m. Two of the light bulbs in our room were out of commission- how does that happen? TV service was all analog (poor picture quality)- not great choice of stations either... The staff were ... read more
Business response:
Richard - Thank you for taking the time to write a review of your stay. It was disheartening to read that the plumbing in your room was not functioning properly and that it took a while for the hot water to turn on; however, I am so glad that the staff was helpful during your stay. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
A Pleasant Stay The stay was exactly as I imagined it would be. Clean, comfortable, and friendly staff. I do not really have any complaints at all.
Business response:
Thank you so much for posting a review of our hotel. We are thrilled that you enjoyed your clean, comfortable room and our friendly staff. Once more, thank you for your kind words. We look forward to having you visit with us again in the future.
Ok hotel Hotel is ok. Shower leaks so much water under curtain. Other than that everything else was ok.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your shower curtain did not keep the water in. In response to your feedback, I am ensuring housekeeping is taking the time to make sure that they are installing the correct length of shower curtain. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay in the future.
Great place for a long term stay I chose poorly... I was using the room as a prep for a medical procedure the night before, then to hang out/sleep the next morning after the procedure. This hotel is geared to long term stays by business people. There are no ice machines... I don't know if there are any kind of machines. But, I needed ice and it wasn't available. However, a maid gave me a leftover back from a previous guest, bless her heart. It is a lovely hotel. The room was very comfortable.... and, the staff was extremely ... read more
Business response:
I appreciate you taking the time to write such a great review. I'm so pleased to hear that you appreciated the staff, cleanliness and the overall location of our hotel in the Arboretum area. Please accept my apologies that we do not offer ice machines at our facilities and that this made your medical stay more difficult than expected. I will be sharing your feedback with our upper management so that we can work to improve the experience for such guests in the future. Thank you again for posting your review. I do hope that yo... read more
Good place to stay Room was great, but the toilet didn't work my first day there and the carpet near ac was wet the whole time. Other than that, I had a fantastic stay. The staff was great.
Business response:
Thank you so much for posting a review of our property. We appreciate your kind comments about our staff; however, I do apologize that your toilet and air conditioning unit were having maintenance issues during your stay with us. I will be working with my staff to review our inspection procedures to ensure that your experience is not repeated. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
great place! needs an ice machine.
Business response:
I want to thank you for taking the time to post a review of your stay. I'm glad that you were completely satisfied with your comfort at our hotel while visiting Austin. Still, I do apologize we do not have an ice machine at our hotel. I will share your feedback with upper management so that we can work to improve this issue. We really appreciate your feedback. Thank you for choosing Extended Stay America. We hope to see you again soon.
You get what you pay for It served the purpose. No frills, plenty of space, in a great location. They could upgrade the beds though. While I know many like a firm mattress, somewhere in between would be a welcome change.
Great value Not the fanciest hotel around, but very nice for the price. We stayed for 4 nights while in town for a music festival and were very happy. Definitely would recommend to anyone looking for an inexpensive hotel in Austin.
Business response:
Thank you for taking the time to write a review of your stay. It's great to hear that you were happy with your stay. We are so pleased to know that you would recommend us to others looking for affordable accommodations in the area. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.