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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Moved to a different property We were moved to a different Extended america property since they ran out of space. They conveyed this to us on the day of the travel. This property was 2 miles away so not far off. However we had to ask for basic amenities(Hair dryer, coffee, toileteries(Except soap) etc) which were in the other property by default(according to the website. While the front desk obliged when we asked for some of the stuff and they were cordial, I wish they had it in the first place.
Extended stay review Great location but the hotel itself needs some renovating.
good value Met my expectations. No problems experienced. Would recommend to others.
Easy access to freeway The hotel smelled like mildew, cigarettes, and must. A renovation would likely improve that.
Business response:
I appreciate you bringing your experience to our attention. Your comments in regards to location are much appreciated; yet I was disheartened to read that the room conditions you described were not up to our companyâs high standards. Please accept my apology. As this hotelâs manager, I can assure you that I have met with our housekeeping staff to make sure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing Extended Stay Hote... read more
Great Location Excellent neighborhood close to restaurants and freeways.
Business response:
Thank you so much for posting a review of our property. I'm glad that you liked the location of our hotel and what we have to offer. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Smelly 2nd floor trash collection area My room was next to a 2nd floor trash collection area near the elevator which smelled extremely foul. Recommend the hotel store trash outside.
Clean studio in quiet, safe vicinity. A clean room, a safe environment, and accommodating staff, in my opinion, you did well in choosing if a hotel hit all three, right? Well Extended Stay Arboretum scored all three and then some. After check out, I realized that I left some important property behind. A call to management assured me that housekeeping found it and it would be kept until I could retrieve it. When you're talking about honestly, it can never be overrated! 5 stars Extended Stay Arboretum, thank you! !
Business response:
Thank you for taking the time to write a review of our hotel. I am glad to hear that we were able to provide you with a clean, safe room during your visit with us. As well, I'm very happy that you found our staff to be accommodating during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.