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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good location at affordable price close to gateway mall, convenient for shopping quiet
Business response:
Thank you for sharing your experience with us. We appreciate you letting us know about the water pressure issue you experienced. I have shared your comments with our maintenance engineer and will make sure everything is functioning properly. We are sorry for this issue, but are glad to read that you enjoyed our convenient location and reasonable rates. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
good enough to stay again Nothing exceptional, but good enough to merit no complaints. Check in staff was extra slow but still got the job done. The room was nice, clean, comfortable, with nothing extra. They did have good enough wi-fi, the free breakfast was basically coffee and nutrition bars/fruit, which was nice enough. We checked out the next day so our needs were limited.
Spend the $10 on a better hotel The staff was pretty rude and useless. I was overcharged for my stay. If I had not said anything they wouldn't have done anything. My keys also stopped working and no one could fix it. The fridge had a huge spill in it when we arrived. Our room also had a fishy odor. The kitchen sink pressure was awful. The channels offered for television are pointless. The "breakfast" is a couple of cheap muffins, a few grain bars, and some oatmeal. The workers allowed people to talk loudly outside at 3 in th... read more
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Not worth it The nonsmoking room was not available, and the odor of the forth floor was unbearable. I was given a bottle of Fabreze for the room and we used the whole thing and at $172.00 a night I would not stay here again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that a nonsmoking room was not available upon your arrival. To uphold our company's high standards, we will closely monitor our room inventory moving forward. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Average hotel My room was clean. The internet worked good. It was close to where we needed to be. WE couldn't get rooms anywhere else nearbt. I'd say it was a so so hotel. Forget breakfast it was a joke.
Business response:
Thank you for sharing your experience with us. Please accept our apologies that our grab-and-go breakfast was not to your expectations. In response to your feedback, I will be sure to share your comments with our corporate office. Still, I am glad to read that you had a satisfactory stay overall and enjoyed convenient location. Your feedback is very important to us, so thank you for sharing. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,323 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.