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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lovely clean hotel with most comfortable bed Love the location the room the staff the bed. AWESOME!!
Business response:
I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your clean, comfortable room, our location and our staff. I will be sure to share your kind remarks with our entire team. Thank you again for your comments. We look forward to seeing you in the future, should your travels bring you back to our area.
Renovated hotel, close to NW offices and shopping Wife and myself stayed there on Feb 3rd for one night. Renovated place looks really nice now. People at the desk are very friendly and helpful. One comment is that pillows and bed sheets had some smell. I would stay at Extended Stay America Arboretum for its location close to offices, and high end shopping. NW Austin is my preferred part of town even if I have business at UT-Austin which is close to downtown.
Business response:
Alex - Thank you so much for posting a review of our property. I am glad to read that you were pleased with the friendliness of our staff and our hotel's location. Please accept our apologies for the linens in you room. In response, I have met with our staff to ensure this issue is remedied as soon as possible. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
THe only issue I had was they could not give me a receipt upon checkout they said I needed to get from Hotel.com. Can I get one from Hotel.com?
Business response:
Thank you for your review. I am glad to read that you were pleased with your stay with us. While we cannot provide a receipt for third party site reservations, you can reach out to the company directly and get one from them. We look forward to seeing you in the future, should your travels bring you back to our area.
Remodeling under way... Location is currently undergoing remodeling. Even with all the construction, staff were very nice and room was clean.
Business response:
Thank you for taking the time to write a review of your stay. I am glad to read that our staff was able to meet your needs. Customer service is a top priority of ours, so I am glad that we were able to meet this goal. We look forward to seeing you in the future, should your travels bring you back to our area.
Great location My only complaint is that they were in the process of construction. I walked into the room to a letter stating the water would be turned off from 2-4. I had a wedding to go to and needed to shower prior. The water never was turned off but still it was alarming.
Non-smoking rooms in heavy smoking floor! I was given a "non-smoking" room in what appeared to be a must-smoke floor. The entire floor was heavy of cigarette smoke smell, and inevitably that smell made its way into the non-smoking room as well. Overall, not a bad place for a brief stay, but you do get the feeling that you are in a can-be-much-better place.
Great value for the money.
Business response:
Thank you so much for posting a review of our property. I am glad to read that you were pleased with our hotel and all of the amenities we had to offer. We look forward to seeing you in the future, should your travels bring you back to our area.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,208 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.