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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Average It wasn't anything special, but didn't have any complaints about anything in particular
Business response:
Thank you for taking the time to write a review of your experience with us. We continually work to improve our hotel, so we really appreciate you providing us with feedback. We hope that you will return to our hotel in the future.
Cleaness Was a clean place and the front desk person was nice and very helpful. Only thing i didn't like was i had a non smoking room and the person before me smoked in the room! so the whole room smelt horrible because of the smoke.
Good staying here The place is definitely worth it. The staff was ultra friendly and accomodating.
Clean rooms and area, but insufficient service The rooms were very clean and in a very nice area. Great amenities in the room too. However, but they only do room service after seven nights. We only stayed there for one night, but the once-in-seven days room service was kind of a drag. Also, another drag was that there is no easily accessible wall socket to plug the iron to. You have to sort of get behind the TV, which is not exactly easy to reach.
Hotel is Okay As the title says, the hotel is okay. The customer facing staff is awful. Long waits for them to do anything, general confusion at the front desk and absolute lack of pride in the service that they are bering paid to provide.
Business response:
Michael - I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the service provided by our staff was not satisfactory. Please accept my apology. I am meeting with all of them this week to ensure that this type of issue does not happen again in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Quiet Rooms were quiet, pretty clean and affordable. Gotta remember to ask for clean linens though next time, the top blanket smelled like a bottle of cheap perfume landed on it!
Business response:
Thank you for taking the time to write a review of your stay. The situation you described regarding the comforter in your room is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will do everything within our power to make sure your experience is not repeated. Still, I am glad that you enjoyed your room overall, and found to the hotel to be clean. I am grateful for the feedback you provided so we are able to continually improve our hotel. It would be our pleasure to h... read more
Needs Order The area is very nice. Everything really close. The hotel is very nice after the remodel. The room very clean. Smelt clean good room. The only thing was the front desk only one person working. No help what so ever to help him. Seems no managment there to manage dis order bc that what it was for about 10 mins. People waitting for rooms that werent clean yet.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.