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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over priced Not so good.. Staff a little too uptight not helpful at all
Business response:
Ignacio, we appreciate you being our guest. We are sorry you were not pleased with the service we offered. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
At least 20 minutes from 6th street, but good neighborhood. Close to the highway. Staff was nice room was clean.
Business response:
Thank you for selecting Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. for your visit and for sharing your comments. We are glad you liked our courteous associates and convenient location which was perfect for your needs. It was our pleasure serving you, and we hope to have you back with us soon. Sincerely, General Manager
Business response:
Rajen, thank you for your stay at Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. and for your four-star rating. We are happy your overall experience with us was a pleasant one. We enjoyed having you as our guest, and we hope to see you again soon. Sincerely, General Manager
Business Trip Room was very clean. Staff was very helpful.
Business response:
Thank you for your nice review! It's good to read about the highlights of your stay and your comments about our spotless property and staff. We appreciate your business and hope you will visit Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. on your next trip to our area. Sincerely, General Manager
As expected Room was as expected for the price. Bed was reasonably comfortable, bathroom was ok for me (staying by myself) but could be a problem for couples or families.
Great no problem checking in. Room clean. No hastle.
Business response:
Thank you for taking the time to share your experience. I am pleased to read you had a seamless check in and your room accommodations were clean to expectations. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Nice hotel Very nice place when needed to find a place fast. Great customer service
Business response:
Thank you for taking the time to share your experience. It is good to know our location was beneficial and that you valued our customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
Business They should get a night manager without an attitude.
Business response:
Thank you for the review. Although you liked your overall time with us, I apologize for the poor service you experienced with one of our associates and the inconvenience it caused. I assure you this has been addressed. Thanks for being our guest, and we hope you will choose Extended Stay America - Austin - Arboretum - Capital of Texas Hwy. the next time you visit our area for business or pleasure. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.