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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Extended Stay America Hotel Austin - Arboretum - Capital of Texas Hwy._ is located at 10100 N Capital of Texas Hwy, Austin, TX. This business specializes in Hotels & Motels and Other Lodging.
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean place for a night. Simple room, nothing fancy here. It worked but I'm not likely to return.
Business response:
Thank you for sharing your experience. I'm glad you had a decent stay, but disappointed to hear that you wouldn't return. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Reserved nonsmoking and was given a smoking without being told.
Business response:
Thank you for taking the time to survey our property. I would like to apologize that you weren't given the non-smoking room you requested. I will work with our team to try and make sure reservations are honored. We would love to have another chance to provide you with a better experience the next time you're in town.
Dirty room, cleaning people skipped a bunch The desk clerk was friendly and helpful. Fast check in. The room had issues. Blood stain on comforter. Small roach in bathroom, alive. Several dark hairs in shower before I used it. Made me feel like the shower was not washed at all prior to my use. Nasty food napkin under the night stand from prior guest. No ice in hotel. Ice trays but not one ice machine.
Business response:
Thank you for taking time to provide feedback about your recent stay. I am sorry to hear we did not meet your expectations. The cleanliness issues you experienced in your room should not have happened. Our housekeeping staff have been made ware of the situation, and will be coached on better cleaning. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Staff was helpful and friendly, room was clean, however, in order to be able to cook or make coffee it was necessary to go downstairs to get equipment.
Business response:
We appreciate you taking the time to write a review of your stay. It is satisfying to know how helpful and attentive our staff was. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
The only thing we were disappointed about was the breakfast. The coyotes howling outside our window at night was cool.
Business response:
Thank you for your feedback. We're sorry to hear that our grab-and-go breakfast did not meet your expectations; however, we're glad that you enjoyed our location. We hope to host you again in the future.
Great place, great price. better than expected for the price.
Business response:
We appreciate your review on your stay with us. I'm glad to read that you enjoyed your stay and liked our affordable price. We hope you decide to stay with us in the future.
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 4.2 star rating with 1,265 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.