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Extended Stay America - Austin - Northwest/Arboretum
- Hotels
- Austin, TX
About this business
Location details
10100 N. Capital of Texas Hwy., Austin, TX, 78759, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible First off when we walked the refrigerator was horrible and there was cigarette burns on the bed and also stains on the cover also red stains on the floor. AND THERE WAS MOLD AND THE FRONT DESK LADY WAS RUDE AND YALL TOWELS STINK
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Stayed in better hotels for the price. Upon arrival no one was at the front desk, we stood waiting for 10 minutes, when the attendant did show up no “Hi” just “what you need”. In the room 2 lamps did not work and 2 electrical outlets did not work. The iron leaked water when I was ironing my clothes. The bedsheets had bullet size holes in them.
Business response:
Jose, please accept my sincerest apologies for the maintenance and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
There was a smell I think it was the carpet that was why I did not like ie
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Sincerely, Hotel Management
Business response:
Asif, please accept our apologies for providing a less than perfect stay. Let me simply say we are all committed to making sure we don't repeat what you experienced. Thanks for your candid feedback, and we hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Good location, mediocre hotel, not worth the price hotel was dingy, for an "extended stay" the cabinets and consumables were completely empty. front desk had to be asked for glasses or a plate. Bed was uncomfortable, hotel while not bad on the outside had a very old appearance inside.
Business response:
Jonny, thank you for your visit to our hotel and for your review. We are committed to offering all of our guests an exceptional stay, and we apologize that we did not do so for your visit. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We regret the inconvenience caused and hope to have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Dirty sheets Cigarette ashes in the sheets. Looked like they weren't changed after the last guest.
Business response:
Lauren, we truly apologize for the less than expected stay you had and for the inconvenience you encountered while here. We have shared your concerns with our housekeeping staff so that they can be more diligent in their work. We hope you will give us another chance so that we can make it up to you. Sincerely, Hotel Management
Very dirty, hair all over the bed sheets and pubic hair on the toilet seat.. Smelled bad
Business response:
I am very sorry we failed to deliver the exceptional stay you deserved. We are extremely sorry for the issues you encountered in your room and the inconvenience it caused. Our housekeeping director has been informed and will take whatever action is needed to prevent a future occurrence. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Don't stay here unless desperate! Had a fight in the room next door to me at 2:00 a.m. Woke up next morning to shower...no towels Blanket had cigarette burn holes in it. They moved me to a cleaner room that A/C did not work correctly.
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - Northwest/Arboretum
How is Extended Stay America - Austin - Northwest/Arboretum rated?
Extended Stay America - Austin - Northwest/Arboretum has a 3.4 star rating with 2,015 reviews.
When is Extended Stay America - Austin - Northwest/Arboretum open?
Extended Stay America - Austin - Northwest/Arboretum is open now. It will close tomorrow at 12:00 a.m.